Author Topic: Work around for VAG based on "LoggedIn" on Multimedia switch?  (Read 308 times)

Offline Mikael Jansson

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Work around for VAG based on "LoggedIn" on Multimedia switch?
« on: December 20, 2018, 08:55:44 PM »
Hi,

Genesys dosn't support "LoggedIn" on digital channels.
I want a VAG where is see agents logged in to the MultiMedia switch.

I see them if the log in to Voice as well but I need to see the even if toy log in to the digital channels only.

Has anyone a workaround for this?

Offline Airex

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Re: Work around for VAG based on "LoggedIn" on Multimedia switch?
« Reply #1 on: January 02, 2019, 08:30:31 PM »
Hi Jansson,

As I see, you want to see agent activities like ready, not ready agent states for non-voice media channels. Otherwise for LoggedIn agent's statistic, you need to do the following;

CME-->CCPulse-->Option-->CustomStatistic-->ExtendedCurrentStatus-->true

CME-->Resources-->Switches-->MultiMediaSwitch-->Agent Logins --> Create Agent Login Id and assign it to multimedia agent.

Thanks...