Author Topic: Issues with starting Genesy Mobile Services (GMS) in GMS  (Read 281 times)

Offline ppvivek9

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Issues with starting Genesy Mobile Services (GMS) in GMS
« on: January 10, 2019, 01:30:58 AM »
Hi

I am trying to start Genesys Mobile Services (GMS) in CentOS 7, i have allocated necessary RAM space as per the per-requisite.
When i tried to launch GMS, i see no errors in the console log and it connects to config server etc etc.
But the application hangs at one point and never starts.
This is the last log info i see
tcp://<Config Server>:port 

Can someone shed some light here?

Thanks
ppvivek

Offline cavagnaro

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Re: Issues with starting Genesy Mobile Services (GMS) in GMS
« Reply #1 on: January 10, 2019, 01:34:06 AM »

Can you post full log? Verbose = all?

Offline Kubig

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Re: Issues with starting Genesy Mobile Services (GMS) in GMS
« Reply #2 on: January 10, 2019, 02:06:47 AM »
Is your Cassandra cluster running?
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline ppvivek9

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Re: Issues with starting Genesy Mobile Services (GMS) in GMS
« Reply #3 on: January 10, 2019, 12:47:11 PM »
Hi

Thanks for responding.

I am using GMS 8.5.207.05 and intended to use Chat APIs only.
I believe, it uses embedded cassandra.

And I just went with defaults while installing and it worked well with Linux but not with CentOS.

Attaching the startup log in debug mode and the system log.
Looks to me, no issue with Java heap size too.
Below is the process and parameter details.


ps -ef | grep java
genesys   1458  1457  2 21:42 pts/0    00:00:48 java -Djetty.host=0.0.0.0 -Dcom.genesyslab.common.application.cfgtransport.address=0.0.0.0 -Djetty.home=. -Djava.io.tmpdir=./work -Djava.security.krb5.conf=./etc/krb5.conf -Dcom.genesyslab.common.application.host=<<Config Server IP>> -Dcom.genesyslab.common.application.port=2020 -Dcom.genesyslab.common.application.appname=GMS_Chat -Dgsg.type=chat -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:+CMSParallelRemarkEnabled -XX:SurvivorRatio=8 -XX:MaxTenuringThreshold=1 -XX:CMSInitiatingOccupancyFraction=75 -XX:+UseCMSInitiatingOccupancyOnly -Xss228k -Xms2048m -Xmx3072m -XX:+HeapDumpOnOutOfMemoryError -Dorg.xerial.snappy.tempdir=lib -Dcom.sun.management.jmxremote.port=9192 -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false -Dcom.sun.management.jmxremote.password.file=./etc/jmxremote.password -Dcom.sun.management.jmxremote.access.file=./etc/jmxremote.access -Dpasswd.properties=./etc/passwd.properties -Daccess.properties=./etc/access.properties -Dpasswd.mode=MD5 -Dlogback.configurationFile=./etc/logback.xml -Dfile.encoding=UTF-8 -Dtkv.multibytes=false -Dnet.fortuna.ical4j.timezone.update.enabled=false -jar start.jar


Thanks
ppvivek


Offline ppvivek9

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Re: Issues with starting Genesy Mobile Services (GMS) in GMS
« Reply #4 on: January 11, 2019, 01:22:45 AM »
looks like i cant upload the files.. Please send me your email id to get those log files

Thanks

Offline cavagnaro

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Re: Issues with starting Genesy Mobile Services (GMS) in GMS
« Reply #5 on: January 11, 2019, 01:51:26 AM »
Upload to a free file share service and post the link

Offline szs5tim

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Re: Issues with starting Genesy Mobile Services (GMS) in GMS
« Reply #6 on: January 16, 2019, 10:40:41 PM »
Hi,

Since version 8.5.206.04, GMS does not support embedded Cassandra.

See release notes : https://docs.genesys.com/Documentation/RN/latest/gms85rn/gms8520604

But if you installed GMS just for the chat functionality, it shouldn't require a Cassandra Cluster.