Author Topic: chat reason codes definitions  (Read 310 times)

Offline CASANOVA

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chat reason codes definitions
« on: February 08, 2019, 03:15:54 PM »
Hi,

can anybody help me with the exact definitions of the below chat reason codes.

reason code = '0' left
reason code = '1' left with request to close if no agents
reason code = '2' left with request to close forcely
reason code = '3' left due to disconnect
reason code = '4' removed by other party
reason code = '5' removed by the server
reason code = '6' removed due to bad secure key



Thanks

Offline cavagnaro

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Re: chat reason codes definitions
« Reply #1 on: February 08, 2019, 09:18:33 PM »
 ???  What do you mean? The definitions are there in your post
Put them in the context of a chat interaction

Offline CASANOVA

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Re: chat reason codes definitions
« Reply #2 on: February 09, 2019, 09:19:37 AM »
Hi,

Sorry, i mean to say what kind of scenarios these reason codes will generate.

Reason codes 1,2 & 3 looks almost similar. I am unable to understand the same.

Apologies my queries has confused you.

Thanks.

Offline jamesmurphyau

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Re: chat reason codes definitions
« Reply #3 on: February 09, 2019, 06:34:30 PM »
Where are you seeing these reason codes? Which event is it in, and exactly where in the event is it (ie UserData? Extensions? What's the key)

Offline jamesmurphyau

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Re: chat reason codes definitions
« Reply #4 on: February 09, 2019, 06:40:03 PM »
Or are you seeing these values in a reporting system? (Pulse, CC Pulse, Infomart?).. if so, which report and which field

Offline CASANOVA

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Re: chat reason codes definitions
« Reply #5 on: February 10, 2019, 02:07:03 PM »
Hi,

These reason codes are from chat server logs.

Thanks