Genesys Callback Report

[anurag.gusain]

Hi,

I have an issue where I can not able to get the callback report using GMS UI application. This is only for 2 days.

I am using canssenrda as storage with Jetty.

I do not know which table stores the data and how to check or troubleshoot it.

[szs5tim]

Hi,

In your GMS Callback service, you have to configure the reporting part.
Basically, you have to create a TrunkGroup type object under your SIPSwitch.
You also have to configure the ICON in order to catch the required kvps for callback.
This way, all callback events are sent by your SIP Server to your Voice ICON and will be aggregated in GIM.

This way you can use Interactive Insights or whatever, to query the data.