I'm trying to upgrade SCS but I'm running into a problem in the install process. I downloaded and unzipped the file from the website, but when I start the install process it fails during the process of asking for my hostname:
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* Welcome to the Genesys 8.1 Installation Script *
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Installing Solution Control Server, version 8.1.300.22
Do you want to install utilities only (y/n)?n
Please enter the hostname or press enter for "***d1***ecfw003" =>
Please enter the following information about your Configuration Server:
Configuration Server Hostname =>***d1***ecfw003.<company domain>
Network port =>****
User name =>****
Password =>
Invalid host (***d1***ecfw003.<company domain>) or port (****) for Configuration Server connection.
Installation has terminated.
****************************************************************
I've checked the port and the hostname against what I've got in GA under the application, they are correct, however the command line argument features a different hostname from the hostname field:
-host ***d1***eccn002.<company domain> -port 2020 -app "***_SolutionControlServer_01" -l "<port number>@***d1***eccn002.<company domain>:<port number>@***d1***eccn002.<company domain>" -f scs.cfg
So the hostname in the command line argument is ***d1***eccn002 while the hostname in the hostname field is ***d1***ecfw003.<company domain>. When I try to use ***d1***eccn002 I get the message "
Unable to determine Application Name for the package being installed.
Proceeding from this point may result in Configuration
Server data being out of sync with the actual configuration.
This means that it will have to be updated manually.
Do you wish to proceed (y/n)?"
and I press "n" because that sounds bad. I've tried changing the command line argument in GA and to match what's in the hostname but I get the same result when trying to install it. Where can I find where in Config Server this is configured? I've looked in hostnames in GA and the hostname is ***d1***ecfw003 as it appears in the hostname field under the application itself in GA.