Author Topic: Interaction server Submitting completed work items  (Read 143 times)

Offline genesysnoob

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Interaction server Submitting completed work items
« on: February 26, 2019, 01:58:25 AM »
Hello Folks,

We have interaction work load distribution (IWD). in the ixn logs i am noticing events related to work items which are completed or cancelled. not sure why

because of this ixn log database is filling up and also the ixn log directory

sample event of a work item
if i search for the below interaction in the IWD manager, its status is shown as COmpleted.

2019-02-25T08:17:13.061 Trc 24102 Sending to Universal Routing Server: urs_eserv_iwd_p: 'EventRouteRequest' (71) message:
   AttributeCustomerID [str] = "Resources"
   AttributeConnID [long] = 2b8202d6a2a98e6e
   AttributeMediaType [int] = -1
   AttributeCallID [int] = 2310343
   AttributeCallType [int] = 0
   AttributeThisDN [str] = "asl_Removal"
   AttributeThisQueue [str] = "asl_Removal"
   AttributeUserData [list, size (unpacked)=3584, user data may be hidden] =
      'ExternalId' [str] = "304105"
      'InteractionId' [str] = "03QHFV2UMFSB2004"
      'TenantId' [int] = 101
      'MediaType' [str] = "workitem"
      'InteractionType' [str] = "Inbound"
      'InteractionSubtype' [str] = "InboundNew"
      'InteractionState' [int] = 1
      'Queue' [str] = "iWD_Completed"
      'ReceivedAt' [str] = "2018-09-21T18:54:40Z"
      'SubmittedAt' [str] = "2018-09-21T18:54:40Z"
      'DeliveredAt' [str] = "2019-02-04T23:11:40Z"
      'PlacedInQueueAt' [str] = "2019-02-25T16:17:09Z"
      'MovedToQueueAt' [str] = "2019-02-08T16:31:11Z"
      'InQueues'
    = (size=22)
       AttributeExtensions
[list, size (unpacked)=27] =
      'STRATEGY_ID' [str] = "Removal"
   AttributeTimeinSecs [int] = 1551111433
   AttributeTimeinuSecs [int] = 61564

How do i stop the IXN re initiating the completed/cancelled work items?

thanks
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Offline cavagnaro

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Re: Interaction server Submitting completed work items
« Reply #1 on: February 26, 2019, 03:44:01 AM »
Check your flow at that Completed Queue. Status are just flags for strategies at iWD to interact. However if you modified something at the logic, it could be broken.


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