Hello Folks,
We have interaction work load distribution (IWD). in the ixn logs i am noticing events related to work items which are completed or cancelled. not sure why
because of this ixn log database is filling up and also the ixn log directory
sample event of a work item
if i search for the below interaction in the IWD manager, its status is shown as COmpleted.
2019-02-25T08:17:13.061 Trc 24102 Sending to Universal Routing Server: urs_eserv_iwd_p: 'EventRouteRequest' (71) message:
AttributeCustomerID [str] = "Resources"
AttributeConnID [long] = 2b8202d6a2a98e6e
AttributeMediaType [int] = -1
AttributeCallID [int] = 2310343
AttributeCallType [int] = 0
AttributeThisDN [str] = "asl_Removal"
AttributeThisQueue [str] = "asl_Removal"
AttributeUserData [list, size (unpacked)=3584, user data may be hidden] =
'ExternalId' [str] = "304105"
'InteractionId' [str] = "03QHFV2UMFSB2004"
'TenantId' [int] = 101
'MediaType' [str] = "workitem"
'InteractionType' [str] = "Inbound"
'InteractionSubtype' [str] = "InboundNew"
'InteractionState' [int] = 1
'Queue' [str] = "iWD_Completed"
'ReceivedAt' [str] = "2018-09-21T18:54:40Z"
'SubmittedAt' [str] = "2018-09-21T18:54:40Z"
'DeliveredAt' [str] = "2019-02-04T23:11:40Z"
'PlacedInQueueAt' [str] = "2019-02-25T16:17:09Z"
'MovedToQueueAt' [str] = "2019-02-08T16:31:11Z"
'InQueues' [list] = (size=22)
AttributeExtensions [list, size (unpacked)=27] =
'STRATEGY_ID' [str] = "Removal"
AttributeTimeinSecs [int] = 1551111433
AttributeTimeinuSecs [int] = 61564
How do i stop the IXN re initiating the completed/cancelled work items?
thanks
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