Author Topic: Workspace Desktop Edition - Interaction Search Sorting Issue  (Read 42 times)

Offline lancer123

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Workspace Desktop Edition - Interaction Search Sorting Issue
« on: March 15, 2019, 09:40:28 PM »
Hello,

We are trying to figure out an issue regarding the sorting of emails within Interaction Search.  The Agent is trying to sort the emails by the Received Date.  When the Agent first gets the list of emails within Interaction Search, the sort order is correct (Oldest to Newest). 

2/6/2019
2/11/2019
2/11/2019
2/11/2019
2/11/2019
2/12/2019

However, if the Agent clicks the Received header, the Sort order doesn't go to (Newest to Oldest) correctly.  Instead, it is doing the following:

2/11/2019
2/06/2019
2/11/2019
2/11/2019
2/12/2019

As you can see above, the 2/6 date is not in the proper sort order.  If the Agent clicks the header again, the sort order goes to

2/11/2019
2/11/2019
2/11/2019
2/6/2019
2/12/2019

As you can see above, the 2/6 date is still sorted wrong.


Has anybody seen this behavior and know how to fix?

Thanks,
Lance ???
« Last Edit: March 15, 2019, 10:24:28 PM by lancer123 »