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Offline Noufal

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Call Duration
« on: March 26, 2019, 05:58:49 AM »
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Dear Experts ,


i would like to get a support on below queries ,

1. total duration of answered call ( total answered time )
2. total duration  ivr time ( the calls spent in ivr )


Regards ,
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Offline Kubig

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Re: Call Duration
« Reply #1 on: March 26, 2019, 08:18:28 AM »
In what application you want to measure it? On what type of object you want to measure? Be more clear please in that
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Offline Noufal

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Re: Call Duration
« Reply #2 on: March 26, 2019, 12:47:13 PM »
in genesys database GIM or ICon
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Offline Kubig

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Re: Call Duration
« Reply #3 on: March 26, 2019, 12:51:34 PM »
Handling time it's already there by default. The IVR depends on your GVP model
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