Author Topic: Total number of interaction ended or transfered by agent  (Read 95 times)

Offline Gaia

  • Newbie
  • *
  • Posts: 33
  • Karma: 0
Total number of interaction ended or transfered by agent
« on: April 09, 2019, 11:52:36 PM »
Hi everyone,

We need to have statistic total number on interaction ended or transfered by agent.

We tried tu use
   Description=The total number of inbound interactions that were terminated by an agent (agents) during the specified time period.
   MainMask=InteractionStoppedInbound
   Objects=Agent, Place, GroupAgents, GroupPlaces
   Subject=DNAction
  This statistic is not working.

and we tried
  [Total_Number_Ended]
  Category = TotalCustomValue
  Formula = PairExists(System,"Operation","place_in_queue") ? 1 : 0
  MainMask = CallInbound
  Objects = Agent, GroupAgents
  Subject = DNAction
This statistic works  but when we add this filter we have 0
Filter = PairExist("MediaType","ged")&(ThisQueue="iWD_Completed")

Is someone uses this formula  PairExists(System,"Operation","place_in_queue") ? 1 : 0 whith filter.

belows some logs:
2019-04-08T09:59:48.651 Trc 26015 Received message 'RequestPlaceInQueue' ('105') from client 'MAT_R_WDE_t.myAgentxx' - Proxy:50:416, message attributes:

                attr_itx_id [str] = "0240KH2VMX7K600S"

                attr_queue [str] = "iWD_Completed"

                attr_reason [int] = 0

                attr_prxy_client_id [int] = 51

                attr_ref_id [int] = 18

               

                               

                2019-04-08T09:59:48.651 Trc 26020 Distributing message 'EventPlacedInQueue' ('162'), message attributes:

                attr_extension [list, size (unpacked)=46] =

                   'ReportingEventSequenceNumber' [str] = "221750642"

                attr_actor_type [int] = 2 [AGENT]

                attr_actor_tenant_id [int] = 101

                attr_actor_place_id [str] = "myPlace11001"

                attr_actor_agent_id [str] = "myAgent"

                attr_event_time [str] = "2019-04-08T07:59:48Z"

                attr_itx_id [str] = "0240KH2VMX7K600S"

                attr_itx_type [str] = "Inbound"

                attr_itx_subtype [str] = "InboundNew"

                attr_itx_tenant_id [int] = 101

                attr_itx_queue [str] = "iWD_Completed"

                attr_itx_media_type [str] = "ged"

                attr_itx_submitted_by [str] = "myCapturePoint"

                attr_itx_state [int] = 0 [QUEUED]

                attr_itx_is_online [int] = 0

                attr_itx_is_locked [int] = 0

                attr_itx_received_at [str] = "2019-04-08T07:59:03Z"

                attr_itx_submitted_at [str] = "2019-04-08T07:59:03Z"

                attr_itx_delivered_at [str] = "2019-04-08T07:59:46Z"

                attr_itx_submitted_to_router_at [str] = "2019-04-08T07:59:10Z"

                attr_itx_placed_in_queue_at [str] = "2019-04-08T07:59:08Z"

                attr_itx_moved_to_queue_at [str] = "2019-04-08T07:59:08Z"

                attr_itx_submit_seq [str] = "221750540"

                attr_itx_place_in_queue_seq [str] = "221750640"

                attr_itx_user_data [list, size (unpacked)=3893, user data may be hidden] =

                   'ExternalId' [str] = "9705193343"

                attr_itx_is_held [int] = 0

                attr_itx_assigned_at [str] = "2019-04-08T07:59:46Z"

                attr_itx_assigned_to [str] = "myAgent"

                attr_itx_completed_at [str] = "2019-04-08T07:59:48Z"

                attr_old_queue [str] = "iWD_Queued"

 
Thanks for help

BR,