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Offline C_Genesys

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Allow Dial Plan
« on: April 23, 2019, 08:31:35 AM »
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Hi,

Can anyone help me how I can allow an outbound number like 020-437652  i.e a hyphen between city code and the actual number ,

Note : I want to MANUALLY dial this number from WDE and currently I am getting an error ''The call destination is invalid''  but if I dial it like 020437652  (i.e without hyphen in between)  it just goes fine
« Last Edit: April 23, 2019, 10:34:01 AM by C_Genesys »
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Offline catanirex

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Re: Allow Dial Plan
« Reply #1 on: April 24, 2019, 06:06:23 AM »
Check the WDE option expression.phone-number.supported-characters
You have to add specil chars there - I think default value is 0123456789#* so even the + sign needs to be added if you want to call abroad.
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Offline cavagnaro

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Re: Allow Dial Plan
« Reply #2 on: April 24, 2019, 01:17:46 PM »
???  Even if he add that, his carrier most probably won't support that hyphen. It is out of standard
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