Can't get GWS (for WWE started) - "No profiles loaded"

[aklinbail]

So...


Trying to get WWE running to confirm whether a client can use Chrome Books.
I just can't get it started.. The documentation is terrible (LOL)..

I have 2 things that concern me..

If I follow the documentation for the elasticsearch client.. it spits the dummy at "transportClient:"
In commenting that out, I think I'm trying to start up without elastic search.. NO biggie to get the thing off the ground.

There is also reference to a crClusterName field in the documentation... but it doesn't appear in the sample, or advise where that field is supposed to go...


Now for the startup issue.

gws.log spits out this highly useful bit of information..
______/\\\\\\\\\\\\__/\\\______________/\\\_____/\\\\\\\\\\\______
____/\\\//////////__\/\\\_____________\/\\\___/\\\/////////\\\____
  ___/\\\_____________\/\\\_____________\/\\\__\//\\\______\///_____
  __\/\\\____/\\\\\\\_\//\\\____/\\\____/\\\____\////\\\____________
    __\/\\\___\/////\\\__\//\\\__/\\\\\__/\\\________\////\\\_________
    __\/\\\_______\/\\\___\//\\\/\\\/\\\/\\\____________\////\\\______
      __\/\\\_______\/\\\____\//\\\\\\//\\\\\______/\\\______\//\\\_____
      __\//\\\\\\\\\\\\/______\//\\\__\//\\\______\///\\\\\\\\\\\/______
        ___\////////////_________\///____\///_________\///////////________

04/26/2019 06:35:54.191 INFO  [] [] [] [main]    c.g.c.a.CloudWebApplication  Running GWS version [8.5.202.54]
04/26/2019 06:35:59.629 INFO  [] [] [] [main]    c.g.c.a.CloudWebApplication  Starting CloudWebApplication v8.5.2 on ergsddpump01.ad.retail.energy with PID 22010 (/usr/share/gws/gws.jar started by gws in /usr/share/gws)
04/26/2019 06:35:59.700 DEBUG [] [] [] [main]    c.g.c.a.CloudWebApplication  Running with Spring Boot v1.3.0.RELEASE, Spring v4.2.3.RELEASE
04/26/2019 06:35:59.756 INFO  [] [] [] [main]    c.g.c.a.CloudWebApplication  No profiles are active


And.. nothing  in the documentation about profiles... I'm guessing that has something to do with it..
Hit me.. I'm nearly done for the week.. Hopefully someone knows something in here.

cheers

Allan


Oh ..as an FYI  here's my application.yaml


onPremiseSettings:
  cmeHost: #########
  cmePort: ######
  backupCmeHost: ################
  backupCmePort: ####



logging:
  config: config/logback.xml
  file: cloud.log
  path: /var/log/gws

jetty:
  host: ergsddpump01.ad.retail.energy
  port: 8090
  idleTimeout: 30000
  soLingerTime: -1
  sessionMaxInactiveInterval: 1800
  enableWorkerName: true
  enableRequestLog: true
  requestLog:
    filename: yyyy_mm_dd.request.log
    filenameDateFormat: yyyy_MM_dd
    logTimeZone: AEST
    retainDays: 90
    append: true
    extended: true
    logCookies: true
    logLatency: true
    preferProxiedForAddress: false
  enableSsl: false
 
  cassandraCluster:
  thrift_port: 9160
  jmx_port: 7199
  keyspace: sipfs
  nodes: 127.0.0.1
  backup_nodes:
  replication_factor: 1
  write_consistency_level: CL_ONE
  read_consistency_level: CL_ONE
  max_conns_per_host: 16
  max_cons: 48
  max_pending_conns_per_host: 80
  max_blocked_threads_per_host: 160

  useSSL: no

serverSettings:
  # URLs
  externalApiUrlV2: http://abcdefg/api/v2
  internalApiUrlV2:  http://abcdefg/internal-api
  undocumentedExternalApiUrl: http://abcdefg/internal-api

  # Paths
  pathPrefix: /api/v2
  internalPathPrefix: /api/v2

  # General
  iwsDispositionCodeSync:  true
  enableCsrfProtection: false
  salesforceAuthenticationMode: false
  enableOpenIDConnect: false

  # Timeouts
  activationTimeout: 12000
  configServerActivationTimeout: 35000
  configServerConnectionTimeout: 15000
  connectionTimeout: 4000
  contactCenterSynchronizationTimeout: 60000
  inactiveUserTimeout: 300
  reconnectAttempts: 1
  reconnectTimeout: 10000

  # OPS account
  opsUserName: pbscured
  opsUserPassword: obscured

  # CME credentials
  applicationName: WS_Node
  applicationType: CFGGenericClient
  cmeUserName: default
  cmePassword: #################
  syncNode: true
  enableVirtualQueueSynchronization: false

  # Statistics



  # Multi regional supporting
  nodePath:  /AU/POC1
  nodeId: POC1



  # Elastic Search
  elasticSearchSettings:
    #crClusterName : wwe-poc
    clientNode: true
    indexPerContactCenter:  false
    enableScheduledIndexVerification: true
    indexVerificationInterval: 60
    retriesOnConflict: 2
#    useTransportClient: true
#    transportClient:
#        nodes:
#            - {host: 127.0.0.1, port: 9300}
#        useSniff: true
#        ignoreClusterName: true
#        pingTimeout: 10000
#        nodesSamplerInterval: 10000




  # Caching Settings
  #cachingSettings:
    #enableSystemWideCaching: [ToBeChangedOrRemoved: "true"|"false"]
    #agentStatesTTL: [ToBeChangedOrRemoved: <CACHING_AGENT_STATES_TTL>]
    #businessAttributesTTL: [ToBeChangedOrRemoved: <CACHING_BUSINESS_ATTRIBUTES_TTL>]
    #transactionsTTL: [ToBeChangedOrRemoved: <CACHING_TRANSACTIONS_TTL>]
    #skillsTTL: [ToBeChangedOrRemoved: <CACHING_SKILLS_TTL>]
    #virtualAgentGroupsTTL: [ToBeChangedOrRemoved: <CACHING_VIRTUAL_AGENT_GROUPS_TTL>]
    #contactCenterFeaturesTTL: [ToBeChangedOrRemoved: <CACHING_CONTACT_CENTER_FEATURES_TTL>]
    #contactCenterSettingsTTL: [ToBeChangedOrRemoved: <CACHING_CONTACT_CENTER_SETTINGS_TTL>]
    #voiceContextCaching: [ToBeChangedOrRemoved: "true"|"false"]
    #voiceContextRefreshInterval: [ToBeChangedOrRemoved: <CACHING_VOICE_CONTEXT_REFRESH_INTERVAL>]

  # DoS Filter Settings
  #enableDosFilter: [ToBeChanged: "true"|"false"]
  #dosFilterSettings:
    #maxRequestsPerSec: [ToBeChangedOrRemoved: <DOS_FILTER_MAX_REQUESTS_PER_SEC>]
    #delayMs: [ToBeChangedOrRemoved: <DOS_FILTER_DELAY_MS>]
    #maxWaitMs: [ToBeChangedOrRemoved: <DOS_FILTER_MAX_WAIT_MS>]
    #throttledRequests: [ToBeChangedOrRemoved: <DOS_FILTER_THROTTLED_REQUESTS>]
    #throttleMs: [ToBeChangedOrRemoved: <DOS_FILTER_THROTTLE_MS>]
    #maxRequestMs: [ToBeChangedOrRemoved: <DOS_FILTER_MAX_REQUEST_MS>]
    #maxIdleTrackerMs: [ToBeChangedOrRemoved: <DOS_FILTER_MAX_IDLE_TRACKER_MS>]
    #insertHeaders: [ToBeChangedOrRemoved: <DOS_FILTER_INSERT_HEADERS>]
    #trackSessions: [ToBeChangedOrRemoved: <DOS_FILTER_TTACK_SESSIONS>]
    #remotePort: [ToBeChangedOrRemoved: <DOS_FILTER_REMOTE_PORT>]
    #ipWhitelist: [ToBeChangedOrRemoved: <DOS_FILTER_IP_WHITE_LIST>]


  # Account Management
  #accountManagement:
    #forgotPasswordEmailTemplate:
      #from: [ToBeChangedOrRemoved: <PASSWORD_MESSAGE_FROM>]
      #subject: [ToBeChangedOrRemoved: <PASSWORD_MESSAGE_SUBJECT>]
      #body: [ToBeChangedOrRemoved: <PASSWORD_MESSAGE_BODY>]
    #accountCreatedEmailTemplate:
      #from: [ToBeChangedOrRemoved: <ACCOUNT_MESSAGE_FROM>]
      #subject: [ToBeChangedOrRemoved: <ACCOUNT_MESSAGE_SUBJECT>]
      #body: [ToBeChangedOrRemoved: <ACCOUNT_MESSAGE_BODY>]
    #smtpServer:
      #host: [ToBeChangedOrRemoved: <SMTP_SERVER_HOST>]
      #port: [ToBeChangedOrRemoved: <SMTP_SERVER_PORT>]
      #userName: [ToBeChangedOrRemoved: <SMTP_SERVER_USER_NAME>]
      #password: [ToBeChangedOrRemoved: <SMTP_SERVER_PASSWORD>]
      #timeout: [ToBeChangedOrRemoved: <SMTP_SERVER_TIMEOUT>]


  # CometD Settings
  #cometDSettings:
    #maxSessionsPerBrowser: [ToBeChangedOrRemoved: <MAX_SESSIONS_PER_BROWSER>]
    #multiSessionInterval: [ToBeChangedOrRemoved: <MULTI_SESSION_INTERVAL>]


  # OAuth2 Settings

  # Session Persistence Settings

  # Multimedia Disaster Recovery
  #drMonitoringDelay: [ToBeChangedOrRemoved: <DR_MONITORING_DELAY>]

  # Stale CometD Session monitoring

  # Node Settings Refresh

  # Log Header Settings
  #logHeaderSettings:
    #enableLogHeader: [ToBeChangedOrRemoved: "true"|"false"]
    #updateOnPremiseInfoInterval: [ToBeChangedOrRemoved: <UPDATE_ON_PREMISE_INFO_INTERVAL>]

  # Update on startup settings
  updateOnStartup:
    opsCredentials: true
    features: true
    statistics: false

[Kubig]

You should have external Elasticsearch cluster for this purpose and then refer GWS to that cluster. Embedded ES cluster is no longer recommended (is deprecated)

[aklinbail]

Yes,

That's what I'm trying to do, but the documentation is unclear on how to link it..



Sent from my Pixel 2 using Tapatalk

[Kubig]

This could help you - [url=https://docs.genesys.com/Documentation/HTCC/latest/Dep/Elasticsearch] https://docs.genesys.com/Documentation/HTCC/latest/Dep/Elasticsearch[/url]
You also might use the prepared "sample" configuration for ES cluster which is located under WWE/HTCC.

[aklinbail]

Seriously?

Where do you think my start point was?
Of course I read that page and used the sample...
In my post I did say that I've followed the documentation.

I didn't come here to be told RTFM...

Have you actually got this working before?

Sent from my Pixel 2 using Tapatalk

[cavagnaro]

Well you would be surprised by how many people and posts are done without reading any documentation so...we are used to it.
the ClusterName is what ever you configured at your ES yaml file. where you declared the name and nodes.

[aklinbail]

Thanks,

I understand, which is why I clearly stated that I had followed the documentation.

The documentation wasn't clear which section the crClusterName field goes in and if it is even still relevant for the 8.5.2 series..

So any help here in either clarification of the documentation, correction of my application.yaml or a working example would be much appreciated.

At this stage I only require to get basic voice functionality going.

Regards

Allan..



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[Kubig]

I think documentation is pretty clear on that and thus why I have recommended to follow it as your configuration seems wrong on ES configuration. If you are using external ES cluster, you should use "useTransportClient" option with value "true" and also configure the ES nodes you want connect to, tha crClusterName is also mandatory option. Amend your configuration to be in respect to your environment and documentation

[aklinbail]

Thanks

I originally had that uncommented and set as you suggested but it gave a java error.

It didn't like this line.... (Which is from the sample)

  transportClient:

......... .............

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[Kubig]

Maybe a typo mistake, check the string format (might be a bad new line char etc.)