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Offline genesyslearner

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Logical Resource group of service type "Gateway"
« on: May 07, 2019, 12:22:56 PM »
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Hi Experts,

I am bit confused on the usage of logical resource group of service type "gateway" and i seek clarity on the same.
In a multi tenant environment , is it mandatory to have resource group of type gateway in GVP environment?



thanks
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Offline Kubig

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Re: Logical Resource group of service type "Gateway"
« Reply #1 on: May 07, 2019, 12:42:53 PM »
It depends on the feature you are using on GVP/MediaServer. Gateway is used for outbound calls made by MCP or for CTI integration. If you are not using either feature, you do not have to create this LRG
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Offline genesyslearner

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Re: Logical Resource group of service type "Gateway"
« Reply #2 on: May 07, 2019, 01:27:00 PM »
Thanks for the info Kubig.

Since it is mandatory for outbound calls so it should be mandatory for web callbacks as well.
Please do correct me if i am wrong.
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Offline Kubig

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Re: Logical Resource group of service type "Gateway"
« Reply #3 on: May 07, 2019, 01:29:04 PM »
It depends who is responsible for dialing the calls. I do not suppose it is MCP in your environment, so thus the gateway LRG is not required at all.
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