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Offline cavagnaro

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RCS won't start
« on: June 02, 2019, 10:41:32 PM »
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Hi guys
Having an issue with my RCS and HTCC.
RCS complains:


[code]
2019-06-02T01:35:51.755 Dbg 09900 org.apache.http.headers >> GET /api/v2/ops/contact-centers/f5b49424-a00d-4020-bb39-28b77752dc28 HTTP/1.1
2019-06-02T01:35:51.755 Dbg 09900 org.apache.http.headers >> Authorization: ******
2019-06-02T01:35:51.755 Dbg 09900 org.apache.http.headers >> Host: 172.17.79.17
2019-06-02T01:35:51.755 Dbg 09900 org.apache.http.headers >> Connection: Keep-Alive
2019-06-02T01:35:51.755 Dbg 09900 org.apache.http.headers >> User-Agent: Apache-HttpClient/4.2 (java 1.5)
2019-06-02T01:35:51.759 Dbg 09900 org.apache.http.impl.conn.DefaultClientConnection Receiving response: HTTP/1.1 404 Not Found
2019-06-02T01:35:51.759 Dbg 09900 org.apache.http.headers << HTTP/1.1 404 Not Found
2019-06-02T01:35:51.759 Dbg 09900 org.apache.http.headers << Date: Sun, 02 Jun 2019 06:35:52 GMT
2019-06-02T01:35:51.759 Dbg 09900 org.apache.http.headers << Server: Apache/2.2.15 (Red Hat)
2019-06-02T01:35:51.759 Dbg 09900 org.apache.http.headers << Content-Length: 340
2019-06-02T01:35:51.759 Dbg 09900 org.apache.http.headers << Connection: close
2019-06-02T01:35:51.759 Dbg 09900 org.apache.http.headers << Content-Type: text/html; charset=iso-8859-1
2019-06-02T01:35:51.759 Dbg 09900 org.apache.http.impl.conn.PoolingClientConnectionManager Connection [id: 3][route: {}->http://172.17.79.17] can be kept alive for 9223372036854775807 MILLISECONDS
2019-06-02T01:35:51.759 Dbg 09900 org.apache.http.impl.conn.DefaultClientConnection Connection 0.0.0.0:53478<->172.17.79.17:80 closed
2019-06-02T01:35:51.759 Dbg 09900 org.apache.http.impl.conn.PoolingClientConnectionManager Connection released: [id: 3][route: {}->http://172.17.79.17][total kept alive: 0; route allocated: 0 of 2; total allocated: 0 of 20]
2019-06-02T01:35:51.759 Int 09900 com.genesyslab.rcs.controller.HomeController Could not get HTCC contact center ID. Will retry later. Exception: HTCC API call returned: 404
[/code]


At Wireshark I can see:
[code]






GET /api/v2/ops/contact-centers/f5b49424-a00d-4020-bb39-28b77752dc28 HTTP/1.1
Authorization: Basic b3BzOm9wcw==
Host: 172.17.79.17
Connection: Keep-Alive
User-Agent: Apache-HttpClient/4.2 (java 1.5)


HTTP/1.1 404 Not Found
Date: Sun, 02 Jun 2019 07:07:03 GMT
Server: Apache/2.2.15 (Red Hat)
Content-Length: 340
Connection: close
Content-Type: text/html; charset=iso-8859-1


<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<p>The requested URL /api/v2/ops/contact-centers/f5b49424-a00d-4020-bb39-28b77752dc28 was not found on this server.</p>
<hr>
<address>Apache/2.2.15 (Red Hat) Server at 172.17.79.17 Port 80</address>
</body></html>
[/code]


So the CCID is there...no clue why it gives me an 404 error.


HTCC says:
[code]
06/02/2019 22:37:45.084 WARN  [] [] [] [qtp1063425378-26]    c.g.c.w.s.CloudWebBasicAuthenticationFilter  Contact center user profile not found for user [ops]
06/02/2019 22:37:45.088 WARN  [] [] [] [qtp1063425378-26]    c.g.cloud.web.HttpSessionMonitor  com.genesyslab.cloud.web.HttpSessionMonitor@c46c513: cannot save session [799vYoaprL/MI8UHvFL2hQ4gg92bmmazsj1fn81ns3zfuq9] - user name or contact center ID is empty
06/02/2019 22:37:45.088 WARN  [ops] [799vYoaprL/MI8UHvFL2hQ4gg92bmmazsj1fn81ns3zfuq9] [] [qtp1063425378-26]  /api/v2/ops/contact-centers  c.g.cloud.web.HttpSessionMonitor  com.genesyslab.cloud.web.HttpSessionMonitor@c46c513: cannot save session [799vYoaprL/MI8UHvFL2hQ4gg92bmmazsj1fn81ns3zfuq9] - user name or contact center ID is empty
06/02/2019 22:37:45.745 WARN  [] [] [] [qtp1063425378-24]    c.g.c.w.s.CloudWebBasicAuthenticationFilter  Contact center user profile not found for user [ops]
06/02/2019 22:37:45.746 WARN  [] [] [] [qtp1063425378-24]    c.g.cloud.web.HttpSessionMonitor  com.genesyslab.cloud.web.HttpSessionMonitor@c46c513: cannot save session [799vYoaprL/MI8UHvFL2hQchu7cdlit7j5shfikeb98qh2] - user name or contact center ID is empty
06/02/2019 22:37:45.747 WARN  [ops] [799vYoaprL/MI8UHvFL2hQchu7cdlit7j5shfikeb98qh2] [] [qtp1063425378-24]  /api/v2/ops/contact-centers  c.g.cloud.web.HttpSessionMonitor  com.genesyslab.cloud.web.HttpSessionMonitor@c46c513: cannot save session [799vYoaprL/MI8UHvFL2hQchu7cdlit7j5shfikeb98qh2] - user name or contact center ID is empty
06/02/2019 22:37:48.181 DEBUG [] [] [] [pool-9-thread-1]    c.g.c.v.a.e.t.TelephonyUserMonitorV2  Looking for user sessions to cleanup...
06/02/2019 22:37:49.594 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-9]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  46685fb4-013f-48e0-984d-8020d2b04c05 called ensureMonitored
06/02/2019 22:37:49.594 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-9]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  46685fb4-013f-48e0-984d-8020d2b04c05 service not activated, repair monitoring skipped till activated
[/code]


What could I do? What may I be missing at HTCC?
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Offline jamesmurphyau

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Re: RCS won't start
« Reply #1 on: June 03, 2019, 04:27:08 AM »
RCS isn't run on Apache and neither is IRWS. If you're using these two then I would not expect to see Apache in the "Server" header or in the returned 404 error..

I suspect you need to include a port wherever you've configured RCS/IRWS because it looks like the requests are going to Apache on the host (port 80) rather than the app which is likely running on a different port?
« Last Edit: June 03, 2019, 06:33:18 AM by jamesmurphyau »
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Offline jamesmurphyau

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Re: RCS won't start
« Reply #2 on: June 03, 2019, 04:34:03 AM »
Find IRWS process ID
[code]
[jmurphy@xxxx-xxx-xxx01 ~]$ sudo ps xa | egrep -i web
47820 pts/0    S+    0:00 egrep -i web
85601 ?        Sl  172:20 /usr/java/jdk1.8.0_121/bin/java -XX:MaxMetaspaceSize=512m -XX:MetaspaceSize=512m -Djava.net.preferIPv4Stack=true -Dcom.sun.management.jmxremote -Xmx4096m -Xms512m -Darchaius.configurationSource.additionalUrls=file:///opt/GCTI/Ir-Web-Services/conf/hystrix.properties -Djava.io.tmpdir=/tmp/gir -jar /opt/GCTI/Ir-Web-Services/gir.jar
[/code]

Get the port IRWS is listening on
[code]
[jmurphy@xxxx-xxx-xxx01 ~]$ sudo lsof -P -n -p 85601 -a -iTCP -sTCP:LISTEN
COMMAND  PID    USER  FD  TYPE  DEVICE SIZE/OFF NODE NAME
java    85601 genesys  13u  IPv4 5974406      0t0  TCP *:40171 (LISTEN)
java    85601 genesys  60u  IPv4 5974533      0t0  TCP *:9300 (LISTEN)
java    85601 genesys  102u  IPv4 5974588      0t0  TCP *:9200 (LISTEN)
java    85601 genesys  121u  IPv4 5974803      0t0  TCP 10.244.0.17:8080 (LISTEN)
[/code]

Run curl against that port - doesn't appear to return a "Server" header or have any indication of the type of server software being run (i.e. it's not saying its apache)
[code]
[jmurphy@xxxx-xxx-xxx01 ~]$ curl -vv http://10.244.0.17:8080
* About to connect() to 10.244.0.17 port 8080 (#0)
*  Trying 10.244.0.17... connected
* Connected to 10.244.0.17 (10.244.0.17) port 8080 (#0)
> GET / HTTP/1.1
> User-Agent: curl/7.19.7 (x86_64-redhat-linux-gnu) libcurl/7.19.7 NSS/3.19.1 Basic ECC zlib/1.2.3 libidn/1.18 libssh2/1.4.2
> Host: 10.244.0.17:8080
> Accept: */*
>
< HTTP/1.1 404 Not Found
< Date: Mon, 03 Jun 2019 05:15:09 GMT
< Content-Type: text/html
< Accept-Ranges: bytes
< Content-Length: 150
<
<!DOCTYPE html>
<html>
<head>
    <meta charset="UTF-8">
    <title>Page not found</title>
</head>
<body>
    <h1>Page not found</h1>
</body>
</html>
* Connection #0 to host 10.244.0.17 left intact
* Closing connection #0
[/code]

---------------------------------------------------------------------------------------------------------------------------------------------------------

Find RCS process ID
[code][jmurphy@xxxx-xxx-xxx04 ~]$ ps xa | egrep -i rcs
16732 pts/2    S+    0:00 grep -E -i rcs
18118 ?        Ss    0:00 /bin/bash ./rcs_startup.sh -app XXXX_RCS -host xxxx-xxx-xxx01.xxx.com.au -port 0000
18119 ?        Sl  416:15 java -jar rcs.war -app XXXX_RCS -host xxxx-xxx-xxx01.xxx.com.au -port 0000[/code]

Get the port RCS is listening on
[code][jmurphy@xxxx-xxx-xxx04 ~]$ sudo lsof -p 18119 -a -iTCP -sTCP:LISTEN
COMMAND  PID    USER  FD  TYPE    DEVICE SIZE/OFF NODE NAME
java    18119 genesys  92u  IPv6 375541044      0t0  TCP *:8079 (LISTEN)[/code]

Run curl against that port - should be running as Jetty
[code][jmurphy@xxxx-xxx-xxx04 ~]$ curl -vvv http://localhost:8079
* About to connect() to localhost port 8079 (#0)
*  Trying 127.0.0.1... connected
* Connected to localhost (127.0.0.1) port 8079 (#0)
> GET / HTTP/1.1
> User-Agent: curl/7.19.7 (x86_64-redhat-linux-gnu) libcurl/7.19.7 NSS/3.18 Basic ECC zlib/1.2.3 libidn/1.18 libssh2/1.4.2
> Host: localhost:8079
> Accept: */*
>
< HTTP/1.1 404 Not Found
< Cache-Control: must-revalidate,no-cache,no-store
< Content-Type: text/html;charset=ISO-8859-1
< Content-Length: 1267
< Server: Jetty(7.x.y-SNAPSHOT)
<
<html>
<head>
<meta http-equiv="Content-Type" content="text/html;charset=ISO-8859-1"/>
<title>Error 404 Not Found</title>
</head>
<body>
<h2>HTTP ERROR: 404</h2>
<p>Problem accessing /. Reason:
<pre>    Not Found</pre></p>
<hr /><i><small>Powered by Jetty://</small></i>
* Connection #0 to host localhost left intact
* Closing connection #0[/code]
« Last Edit: June 03, 2019, 05:18:23 AM by jamesmurphyau »
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Offline Kubig

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Re: RCS won't start
« Reply #3 on: June 03, 2019, 10:10:40 AM »
As is mentioned by "jamesmurphyau", IRWS is supposed to not running on port 80 nor "under/via" Apache HTTPD. So, it seems you're using wrong port - check port where IRWS is running and try to get the CC info again. Also, check your IVR profile configuration.
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Offline cavagnaro

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Re: RCS won't start
« Reply #4 on: June 03, 2019, 01:38:15 PM »
Guess I had to add the first lines of debug:


[code]

2019-06-03T08:27:27.845 Dbg 09900 org.apache.http.client.protocol.ResponseProcessCookies Cookie accepted: "[version: 0][name: GIRJSESSID][value: 799vYoaprL/MI8UHvFL2hQkqbht3b5wxe61tmr0h0vsqta.799vYoaprL/MI8UHvFL2hQ][domain: 172.17.79.17][path: /][expiry: null]".
2019-06-03T08:27:27.845 Dbg 09900 org.apache.http.impl.client.DefaultHttpClient Connection can be kept alive indefinitely
2019-06-03T08:27:27.845 Dbg 09900 org.apache.http.impl.conn.PoolingClientConnectionManager Connection [id: 2][route: {}->http://172.17.79.17:8080] can be kept alive indefinitely
2019-06-03T08:27:27.845 Dbg 09900 org.apache.http.impl.conn.PoolingClientConnectionManager Connection released: [id: 2][route: {}->http://172.17.79.17:8080][total kept alive: 1; route allocated: 1 of 2; total allocated: 1 of 20]
2019-06-03T08:27:27.845 Dbg 09900 com.genesyslab.rcs.controller.HomeController constructHtccBaseUrl: enumerated contact center URI http://172.17.79.17/api/v2/ops/contact-centers/f5b49424-a00d-4020-bb39-28b77752dc28
2019-06-03T08:27:27.845 Dbg 09900 com.genesyslab.rcs.controller.HomeController Calling HTCC GET url: http://172.17.79.17/api/v2/ops/contact-centers/f5b49424-a00d-4020-bb39-28b77752dc28
2019-06-03T08:27:27.849 Dbg 09900 org.eclipse.jetty.webapp.WebAppClassLoader getResource(org/apache/http/client/version.properties)=jar:file:/D:/GCTI/Record%20Crypto%20Server/RCS/webapp/WEB-INF/lib/httpclient-4.2.jar!/org/apache/http/client/version.properties
2019-06-03T08:27:27.849 Dbg 09900 org.apache.http.impl.conn.PoolingClientConnectionManager Connection request: [route: {}->http://172.17.79.17][total kept alive: 0; route allocated: 0 of 2; total allocated: 0 of 20]
2019-06-03T08:27:27.849 Dbg 09900 org.apache.http.impl.conn.PoolingClientConnectionManager Connection leased: [id: 3][route: {}->http://172.17.79.17][total kept alive: 0; route allocated: 1 of 2; total allocated: 1 of 20]
2019-06-03T08:27:27.849 Dbg 09900 org.apache.http.impl.conn.DefaultClientConnectionOperator Connecting to 172.17.79.17:80
2019-06-03T08:27:27.849 Dbg 09900 org.apache.http.client.protocol.RequestAddCookies CookieSpec selected: best-match
2019-06-03T08:27:27.849 Dbg 09900 org.apache.http.client.protocol.RequestAuthCache Auth cache not set in the context
2019-06-03T08:27:27.849 Dbg 09900 org.apache.http.client.protocol.RequestProxyAuthentication Proxy auth state: UNCHALLENGED
2019-06-03T08:27:27.849 Dbg 09900 org.apache.http.impl.client.DefaultHttpClient Attempt 1 to execute request
2019-06-03T08:27:27.849 Dbg 09900 org.apache.http.impl.conn.DefaultClientConnection Sending request: GET /api/v2/ops/contact-centers/f5b49424-a00d-4020-bb39-28b77752dc28 HTTP/1.1
2019-06-03T08:27:27.849 Dbg 09900 org.apache.http.headers >> GET /api/v2/ops/contact-centers/f5b49424-a00d-4020-bb39-28b77752dc28 HTTP/1.1
2019-06-03T08:27:27.849 Dbg 09900 org.apache.http.headers >> Authorization: ******
2019-06-03T08:27:27.849 Dbg 09900 org.apache.http.headers >> Host: 172.17.79.17
2019-06-03T08:27:27.849 Dbg 09900 org.apache.http.headers >> Connection: Keep-Alive
2019-06-03T08:27:27.849 Dbg 09900 org.apache.http.headers >> User-Agent: Apache-HttpClient/4.2 (java 1.5)
2019-06-03T08:27:27.853 Dbg 09900 org.apache.http.impl.conn.DefaultClientConnection Receiving response: HTTP/1.1 404 Not Found
2019-06-03T08:27:27.853 Dbg 09900 org.apache.http.headers << HTTP/1.1 404 Not Found
2019-06-03T08:27:27.853 Dbg 09900 org.apache.http.headers << Date: Mon, 03 Jun 2019 13:27:28 GMT
2019-06-03T08:27:27.853 Dbg 09900 org.apache.http.headers << Server: Apache/2.2.15 (Red Hat)
2019-06-03T08:27:27.853 Dbg 09900 org.apache.http.headers << Content-Length: 340
2019-06-03T08:27:27.853 Dbg 09900 org.apache.http.headers << Connection: close
2019-06-03T08:27:27.853 Dbg 09900 org.apache.http.headers << Content-Type: text/html; charset=iso-8859-1
[/code]


It can get the CCID correctly, but then switch to the URL without port. From where does it gets this info? Yeah, I might have forgot to add it.
But: IVR Profile, checked; RCS options checked...


So from where does it grabs that URL?
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Offline cavagnaro

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Re: RCS won't start
« Reply #5 on: June 03, 2019, 01:51:27 PM »
Ok it grabbed from HTCC itself, externalApiUrlV2...
Now RCS complains:


[code]

2019-06-03T08:48:28.487 Dbg 09900 org.eclipse.jetty.server.handler.AbstractHandler starting org.eclipse.jetty.server.Server@58a5be95
2019-06-03T08:48:28.487 Dbg 09900 org.eclipse.jetty.util.component.AbstractLifeCycle starting qtp683021885{8<=0<=0/254,-1}
2019-06-03T08:48:28.487 Dbg 09900 org.eclipse.jetty.util.component.AbstractLifeCycle STARTED qtp683021885{8<=3<=8/254,0}
2019-06-03T08:48:28.487 Dbg 09900 org.eclipse.jetty.util.component.AbstractLifeCycle starting SslSocketConnector@0.0.0.0:7001
2019-06-03T08:48:28.491 Trc 09900 org.eclipse.jetty.util.component.AbstractLifeCycle FAILED SslSocketConnector@0.0.0.0:7001: java.lang.IllegalStateException: SSL doesn't have a valid keystore java.lang.IllegalStateException: SSL doesn't have a valid keystore
java.lang.IllegalStateException: SSL doesn't have a valid keystore
      at org.eclipse.jetty.util.ssl.SslContextFactory.checkKeyStore(SslContextFactory.java:1166)
      at org.eclipse.jetty.server.ssl.SslSocketConnector.doStart(SslSocketConnector.java:356)
      at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:59)
      at org.eclipse.jetty.server.Server.doStart(Server.java:272)
      at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:59)
      at RcsMain.run(RcsMain.java:73)
      at RcsMain.main(RcsMain.java:65)


2019-06-03T08:48:28.491 Trc 09900 org.eclipse.jetty.util.component.AbstractLifeCycle FAILED org.eclipse.jetty.server.Server@58a5be95: java.lang.IllegalStateException: SSL doesn't have a valid keystore java.lang.IllegalStateException: SSL doesn't have a valid keystore
java.lang.IllegalStateException: SSL doesn't have a valid keystore
      at org.eclipse.jetty.util.ssl.SslContextFactory.checkKeyStore(SslContextFactory.java:1166)
      at org.eclipse.jetty.server.ssl.SslSocketConnector.doStart(SslSocketConnector.java:356)
      at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:59)
      at org.eclipse.jetty.server.Server.doStart(Server.java:272)
      at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:59)
      at RcsMain.run(RcsMain.java:73)
      at RcsMain.main(RcsMain.java:65)
[/code]

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Offline Kubig

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Re: RCS won't start
« Reply #6 on: June 03, 2019, 02:01:41 PM »
If you do not need media encryption, you can use empty keystore file to enable RCS running properly
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Offline cavagnaro

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Re: RCS won't start
« Reply #7 on: June 03, 2019, 02:35:16 PM »
The keystore.bin file?
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Offline Kubig

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Re: RCS won't start
« Reply #8 on: June 03, 2019, 03:05:51 PM »
Exactly  ;)
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Offline cavagnaro

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Re: RCS won't start
« Reply #9 on: June 03, 2019, 03:07:14 PM »
So after RCS is started first time and keystore.bin is created, I just replace by an empty file?
Will try
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Offline cavagnaro

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Re: RCS won't start
« Reply #10 on: June 03, 2019, 03:11:47 PM »
Seems that is not the issue:
[code]

2019-06-03T10:08:42.868 Trc 09900 com.genesyslab.rcs.model.RcsModel Keystore path is: keystore.bin
2019-06-03T10:08:42.872 Trc 09900 com.genesyslab.rcs.model.RcsModel Exception reading keystore: Exception: class java.io.EOFException / null
2019-06-03T10:08:42.872 Alr 09900 com.genesyslab.rcs.controller.RcsWebMvcConfiguration Fatal error - unable to initialize cryptography, exiting now! java.io.EOFException
java.io.EOFException:
[/code]


In previous standard keystore.bin that layer was passed normally. Seems another thing to do with SSL...but where?
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Offline Kubig

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Re: RCS won't start
« Reply #11 on: June 03, 2019, 03:22:10 PM »
It seems that the keystore file is broken. Try to create a new one or use any existing keystore and point RCS to use it
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Offline cavagnaro

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Re: RCS won't start
« Reply #12 on: June 03, 2019, 03:42:26 PM »
Deleted files and let RCS create them again (webapp, jsp and keystore.bin)
Same problem with
[code]

2019-06-03T08:48:28.491 Trc 09900 org.eclipse.jetty.util.component.AbstractLifeCycle FAILED SslSocketConnector@0.0.0.0:7001: java.lang.IllegalStateException: SSL doesn't have a valid keystore java.lang.IllegalStateException: SSL doesn't have a valid keystore
[/code]


If I then replace keystore.bin with just an empty file I get:
[code]



2019-06-03T10:08:42.868 Trc 09900 com.genesyslab.rcs.model.RcsModel Keystore path is: keystore.bin
2019-06-03T10:08:42.872 Trc 09900 com.genesyslab.rcs.model.RcsModel Exception reading keystore: Exception: class java.io.EOFException / null
2019-06-03T10:08:42.872 Alr 09900 com.genesyslab.rcs.controller.RcsWebMvcConfiguration Fatal error - unable to initialize cryptography, exiting now! java.io.EOFException
java.io.EOFException:
[/code]


So or I didn't understand what to do with the keystore.bin or that just doesn' work and the issue is another.  ???

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Offline hsujdik

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Re: RCS won't start
« Reply #13 on: June 03, 2019, 08:10:22 PM »
Try creating an empty keystore:

-> open a command window at the path where the new keystore will be created;

[code]keytool -genkey -alias tempkey -keystore "keystore.bin"[/code]

-> set the keystore password while creating it. The default password configured on RCS is "genesys" (without the quotes);
-> delete the temporary certificate after the keystore is created

[code]keytool -delete -alias tempkey -keystore "keystore.bin"[/code]
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Offline cavagnaro

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Re: RCS won't start
« Reply #14 on: June 07, 2019, 03:52:13 AM »
Well issue was actually that the communication property at CME > App Object > Server info > Port > default had to be "http"...which for I have search is not documented...
Thanks guys for all the new information I learned
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