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Author Topic: SM Platform - Create AMERICA_ENGLISH index failed.  (Read 6856 times)

Offline cavagnaro

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Re: SM Platform - Create AMERICA_ENGLISH index failed.
« Reply #30 on: June 13, 2019, 08:36:45 PM »
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Offline Janis

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Re: SM Platform - Create AMERICA_ENGLISH index failed.
« Reply #31 on: June 13, 2019, 08:44:03 PM »
Looks like there must be something in the brackets after IN. Will check what is in that partitions table on proper system tommorow. Maybe you are missing some option in SM config? Default workgroup or how it was called there?

Offline cavagnaro

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Re: SM Platform - Create AMERICA_ENGLISH index failed.
« Reply #32 on: June 13, 2019, 09:37:58 PM »
Nope, can't find any missing info.


Saw this at Wireshark while doing a search


[quote]}[color=rgb(127, 0, 0)][font=verdana][size=78%]GET /speechminer/api/v1/speakerTypes HTTP/1.1[/size][/font][/color] [color=#7f0000]Host: 172.17.79.19[/color]
[color=#7f0000]Accept: application/json, text/plain, */*[/color]
[color=#7f0000]User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36[/color]
[color=#7f0000]Referer: [url=http://172.17.79.19/speechminer/pages/ui/]http://172.17.79.19/speechminer/pages/ui/[/url][/color]
[color=#7f0000]Accept-Encoding: gzip, deflate[/color]
[color=#7f0000]Accept-Language: es-ES,es;q=0.9[/color]
[color=#7f0000]Cookie: AuthenticationType=Genesys; .ASPXAUTH=13C118D0968CCBA5B7C451722E6D6603629A8E23D9BAFBB18330091D562055DED63DECE7FCA566B56B3C7D98F7CE43713B9BB8903A61A37C7CF2D5EC9CB50FF7AC2CF7D72285FB24B24956DAACF2C87BD8AB832AAFF7C07FF1B43B90B8D358B9CCADEA4A58FE219CA986E34F74A01342; ASP.NET_SessionId=kpr1pf3twgfp32ev4sre3hxg[/color]
[color=#7f0000]X-Forwarded-For: 172.22.10.240[/color]
[color=#7f0000]Cache-Control: max-stale=0[/color]
[color=#7f0000]Connection: Keep-Alive[/color]
[color=#7f0000]X-BlueCoat-Via: 615971f7a9aabed0[/color]

[color=#00007f]HTTP/1.1 200 OK[/color]
[color=#00007f]Cache-Control: no-cache[/color]
[color=#00007f]Pragma: no-cache[/color]
[color=#00007f]Content-Type: application/json; charset=utf-8[/color]
[color=#00007f]Expires: -1[/color]
[color=#00007f]Accept-Ranges: bytes[/color]
[color=#00007f]Server: Microsoft-IIS/8.5[/color]
[color=#00007f]X-AspNet-Version: 4.0.30319[/color]
[color=#00007f]X-Powered-By: ASP.NET[/color]
[color=#00007f]X-Frame-Options: SAMEORIGIN[/color]
[color=#00007f]X-XSS-Protection: 1; mode=block[/color]
[color=#00007f]Date: Thu, 13 Jun 2019 21:17:51 GMT[/color]
[color=#00007f]Content-Length: 187[/color]

[color=#00007f]{[/color]
[color=#00007f]  "items": [[/color]
[color=#00007f]    {[/color]
[color=#00007f]      "id": 1,[/color]
[color=#00007f]      "name": "agent"[/color]
[color=#00007f]    },[/color]
[color=#00007f]    {[/color]
[color=#00007f]      "id": 2,[/color]
[color=#00007f]      "name": "customer"[/color]
[color=#00007f]    }[/color]
[color=#00007f]  ],[/color]
[color=#00007f]  "href": "api/v1/speakertypes",[/color]
[color=#00007f]  "statusCode": 0[/color]
[color=#00007f]}[/color][color=#7f0000]GET /speechminer/api/v1/interactions?searchId=11 HTTP/1.1[/color]
[color=#7f0000]Host: 172.17.79.19[/color]
[color=#7f0000]Accept: application/json, text/plain, */*[/color]
[color=#7f0000]User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36[/color]
[color=#7f0000]Referer: [url=http://172.17.79.19/speechminer/pages/ui/]http://172.17.79.19/speechminer/pages/ui/[/url][/color]
[color=#7f0000]Accept-Encoding: gzip, deflate[/color]
[color=#7f0000]Accept-Language: es-ES,es;q=0.9[/color]
[color=#7f0000]Cookie: AuthenticationType=Genesys; .ASPXAUTH=13C118D0968CCBA5B7C451722E6D6603629A8E23D9BAFBB18330091D562055DED63DECE7FCA566B56B3C7D98F7CE43713B9BB8903A61A37C7CF2D5EC9CB50FF7AC2CF7D72285FB24B24956DAACF2C87BD8AB832AAFF7C07FF1B43B90B8D358B9CCADEA4A58FE219CA986E34F74A01342; ASP.NET_SessionId=kpr1pf3twgfp32ev4sre3hxg[/color]
[color=#7f0000]X-Forwarded-For: 172.22.10.240[/color]
[color=#7f0000]Cache-Control: max-stale=0[/color]
[color=#7f0000]Connection: Keep-Alive[/color]
[color=#7f0000]X-BlueCoat-Via: 615971f7a9aabed0[/color]

[color=#00007f]HTTP/1.1 500 Internal Server Error[/color]
[color=#00007f]Cache-Control: no-cache[/color]
[color=#00007f]Pragma: no-cache[/color]
[color=#00007f]Content-Type: application/json; charset=utf-8[/color]
[color=#00007f]Expires: -1[/color]
[color=#00007f]Accept-Ranges: bytes[/color]
[color=#00007f]Server: Microsoft-IIS/8.5[/color]
[color=#00007f]X-AspNet-Version: 4.0.30319[/color]
[color=#00007f]X-Powered-By: ASP.NET[/color]
[color=#00007f]X-Frame-Options: SAMEORIGIN[/color]
[color=#00007f]X-XSS-Protection: 1; mode=block[/color]
[color=#00007f]Date: Thu, 13 Jun 2019 21:17:51 GMT[/color]
[color=#00007f]Content-Length: 123[/color]

[color=#00007f]{[/color]
[color=#00007f]  "statusCode": -1,[/color]
[color=#00007f]  "errorMessage": "The operation cannot be completed. Please contact your System Administrator."[/color]
[/quote]

Offline Janis

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Re: SM Platform - Create AMERICA_ENGLISH index failed.
« Reply #33 on: June 14, 2019, 01:56:29 PM »
In the working system I have following request in the Web log:

[code]Running SQL Command: SELECT Id FROM partitionTbl WHERE name IN (N'Users',N'Outbound Users',N'Email Users',N'/ϰa𢠧rupa/janisk')[/code]

Here we have listed all four Access Groups I assigned to user which is signing into SM. Seems your user does not have any.

Offline cavagnaro

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Re: SM Platform - Create AMERICA_ENGLISH index failed.
« Reply #34 on: June 14, 2019, 04:09:35 PM »
Yes and no.
Was a permissions issue with the Role.
Genesys guy connected yesterday and fixed.
Thanks for the help!


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