Workspace Desktop Edition 8.5.1 language customization

[AdriaanB]

I'd like to change the wording of an existing language.
This is possible according to [url=https://docs.genesys.com/Documentation/IW/8.5.1/Local/IWCustomization#scrollNav-6]https://docs.genesys.com/Documentation/IW/8.5.1/Local/IWCustomization#scrollNav-6[/url]

I added the file "custom_Genesyslab.Desktop.Modules.Contacts.en-US" in C:\Program Files (x86)\GCTI\Workspace Desktop Edition\Languages\

When starting the Workspace Desktop Edition, it doens't pick up this change.
It is supposed to change "Title" into "RNNR" in the "Create new contact" panel.

[code]
<?xml version="1.0" encoding="utf-8" ?>
<Dictionary CustomDictionary="true">
  <Value Id="Contacts.ContactDirectoryView.ContactTitle" String="RNNR"/>
</Dictionary>
[/code]

Any ideas?

[cavagnaro]

Check WDE logs if it is actually loading such file

[AdriaanB]

I did.
No mentioning of this custom file in the logging on ${APPDATA}\Genesys Telecommunication\InteractionWorkspace\log\
Nor in the log4net debug logging.

The WDE fails to load when the custom file contains an error.
So parsing does happen.

[cavagnaro]

This matches your current WDE lang file, correct?

[AdriaanB]

Yes.
All 17 Genesyslab.Desktop.Modules*.xml files are of country-code "en-US".
So I added custom_Genesyslab.Desktop.Modules.Contacts.en-US with just the one string change that needs to happen.

[cavagnaro]

For me at C:\Program Files (x86)\GCTI\Workspace Desktop Edition\InteractionWorkspace\Languages there is a file SampleCustomization.en-US
Maybe try to check it?

[AdriaanB]

I named the sample file "custom_Genesyslab.Desktop.Modules.Contacts.en-US" but no cigar.
Thanks for the pointers cavagnaro.