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Offline Noufal

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Call Audio issue
« on: July 11, 2019, 09:04:21 AM »
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Dear Experts,

we are having an issue with oneway audio  , and i have checked logs and found that call which had issue used different codec ... how could negotiate that codec on sip ??
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Offline cavagnaro

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Re: Call Audio issue
« Reply #1 on: July 11, 2019, 11:33:40 AM »
All I can say is search previous questions about the same thing


Enviado de meu SM-G9650 usando o Tapatalk

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Offline Noufal

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Re: Call Audio issue
« Reply #2 on: July 14, 2019, 01:02:46 PM »
actually the problem is once the caller connected to IVR its PCMA , after connecting to agent it become PCMU and having oneway audio issue
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Offline cavagnaro

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Re: Call Audio issue
« Reply #3 on: July 14, 2019, 03:37:12 PM »
Then change codecs or in your gateway or in agent side

Enviado de meu SM-G9650 usando o Tapatalk

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Offline Kubig

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Re: Call Audio issue
« Reply #4 on: July 15, 2019, 09:09:57 AM »
On Genesys SIP Server level you can enable the SDP application filter which will remove unnecessary codes from SDP. Or you can amend your configuration and set the appropriate (and required) codec(s) on all SIP based component like SIP Server, RM, MCP and WDE SE, etc.
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