Disable AMD calls for Campaign

[ciroesp_genesys]

Good morning,
I wanted to ask if this error ever happened to you on the 'Genesys Solution Control Interface':

ID 12-50146
Text AMD calls for Campaign Group 'Campaign' - All: 298; Confirmed: 0; False positive: 0;
Level Standard


I can't turn it off and I don't find any options for the outbound contact server

Thank you

[gen_rtfm]

Hi,

If you want to omit that from solution control interface logs then 1) change the logging options on ocs to not send standard to 'network'.

Or 2) use the log-extended section (I think it is) option on ocs application to reassign that event ID to another level. This variation keeps the network logging on the standard level but omits that specific event from the 'standard' level.

There is another topic here from a while back that explains the event reassignment with links to genesys documentation.

Hope it helps,

Skickat från min F8331 via Tapatalk

Update with link to other topic:
https://r.tapatalk.com/shareLink?url=http%3A%2F%2Fwww%2Esggu%2Ecom%2Fsmf%2Findex%2Ephp%3Ftopic%3D6918%2E0&share_tid=6918&share_fid=68945&share_type=t

[ciroesp_genesys]

Thanks for this solution