Author Topic: Block warm trasnfer call recording  (Read 1719 times)

Offline reachelango

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Block warm trasnfer call recording
« on: September 15, 2019, 04:34:56 PM »
Hi Folks,

Customer requirement to block the warm trasnfer call recording in Verint.
Version V11.1 and PBX is Cisco.
Call transfer Route point is 2070.
Can you please help to me to create a rule to block call recording in Verint.

Below are the log details

Dispatching Event CTI Event --> Size<3> [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00    Int = 2 ; Str = ITL JTAPI Adapter ; Int = 252 ; Str = JJ_Italy_Cisco ; Str = CallCtlConnEstablishedEv [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00    Int = 206 [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00    Folder [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Int = 0 ; Str = CAUSE_NOERROR ; Int = 6 ; Str = REASON_REDIRECT ; Str = 2070 [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Str = ethitpr1_phone1 ; Str = 0441932733500 ; Str =  ; Str = 10.140.92.40 [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Str = 2070 ; Str = ethitpr1_phone1 ; Int = 44099243 [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Folder [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00        Int = 44099243 ; Int = 2 ; Int = 10544811 [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Folder [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00        Str
= 5415 ; Str = Lorena Berini ; Str = Lorena Berini [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Folder [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00        Str
= 0441932733500 ; Str =  ; Str = [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00      Array  [2] [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00       
  • : Str

= 5415 ; Str = ethitpr1_phone1 ; Int = 49 [IEMessage |1600|H] 2019-08-08 10:14:36.939+02:00        [1]: Str
= 0441932733500 ; Str =  ; Int = 51 2. [IEMessage |1600|D] 2019-08-08 10:34:02.713+02:00  Dispatching Event CTI Event --> Size<3> [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00    Int = 2 ; Str = ITL JTAPI Adapter ; Int = 252 ; Str = Datasoruce ; Str = CallCtlConnEstablishedEv [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00    Int = 206 [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00    Folder [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00      Int = 0 ; Str = CAUSE_NOERROR ; Int = 6 ; Str = REASON_REDIRECT ; Str = 2373 [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00      Str = ethitpr1_phone1 ; Str = 00815524391 ; Str =  ; Str = 10.140.92.41 [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00      Str = 2373 ; Str = ethitpr1_phone1 ; Int = 44099320 [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00      Folder [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00        Int = 44099320 ; Int = 2 ; Int = 10544888 [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00      Folder [IEMessage |1600|H] 2019-08-08 10:34:02.713+02:00