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Author Topic: Agent Groups  (Read 3118 times)

Louisa

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Agent Groups
« on: January 01, 1970, 12:00:00 AM »
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Does anyone know whether within config manager it is possible to add a group to another agent group.

I have an agent group which is made up of two other agent groups currently I am adding shortcut's to the agents individually and therefore duplicating work... there has to be a better way!
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ecki

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Agent Groups
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • Maybe you should use virutal Agent group according to agent skills.
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    Chris

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    Agent Groups
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • You can drag and drop the contents of one agent group into another agent group...or is that not what you are aiming for?
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