Author Topic: Get Total Call count - Genesys Composer  (Read 2715 times)

Offline vijayp_genesys

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Get Total Call count - Genesys Composer
« on: November 28, 2019, 04:22:17 AM »
In Genesys Composer, how to get total call count? is there any inbuilt function?

Offline cavagnaro

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Re: Get Total Call count - Genesys Composer
« Reply #1 on: November 28, 2019, 08:01:57 AM »
Can you clarify your question? Total Call Count? On what? Where?


Offline vijayp_genesys

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Re: Get Total Call count - Genesys Composer
« Reply #2 on: December 04, 2019, 05:07:08 AM »
I have IVR application in GVP and i have requirement to offer survey on random basis, i.e. based on call count - every nth caller. For this, i need total call count to determine the nth caller (every 5th caller). So for this, in genesys composer, how we can get total call count that hit the particular IVR profile for the current date?

Offline cavagnaro

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Re: Get Total Call count - Genesys Composer
« Reply #3 on: December 04, 2019, 05:19:50 AM »
Not a chance. Gvp doesn't have statistics about that. Maybe at your strategy you can send a kvp to determine if survey will be done or not, yet again, you would need to monitor how many calls have been already entered in a time window.
Or, just use a random function


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Offline vijayp_genesys

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Re: Get Total Call count - Genesys Composer
« Reply #4 on: December 04, 2019, 05:47:26 AM »
Is there is an way to use platform sdk to call stat server statistics to get call count?

Offline cavagnaro

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Re: Get Total Call count - Genesys Composer
« Reply #5 on: December 04, 2019, 05:49:05 AM »
Well...then you are talking about including a net or jar dependency. There just is to do a dev job. Technically is possible... Yet...doesn't sound a good solution.

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Offline vijayp_genesys

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Re: Get Total Call count - Genesys Composer
« Reply #6 on: December 04, 2019, 06:20:34 AM »
Thank you so much, i will have custom counter and use it.

Offline ynlyst

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Re: Get Total Call count - Genesys Composer
« Reply #7 on: December 05, 2019, 02:53:19 PM »
I never have experience of creating own stat in Transaction list. Here some idea,
The default stat in transaction list not include the stat you mentioned, you may try to create one with different mask, category, time profile and test with SDATA.

Offline sourabh

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Re: Get Total Call count - Genesys Composer
« Reply #8 on: January 19, 2021, 02:08:55 AM »
Thank you so much, i will have custom counter and use it.

Can you please share how you achieved it.

Offline cavagnaro

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Re: Get Total Call count - Genesys Composer
« Reply #9 on: January 19, 2021, 02:23:49 AM »
Hummm again, GVP has no access to StatServer unless you are using ORS/Composer above it.
Maybe what you can do is to attach a KVP before transfering to GVP, at WDE or some strategy at URS, that then URS can get the stat you want, attach it and then GVP or the strategy itself, decides to call Survey or not.
But again, GVP won't do such connection to StatServer.

Offline sourabh

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Re: Get Total Call count - Genesys Composer
« Reply #10 on: January 19, 2021, 03:11:48 AM »
Thanks for your reply cavagnaro, I am trying to build a function to send calls to switch based on percentage allocation in GRAT. for example:- switch 1 - 70% and switch 2 - 30%.  Currently using random function to transfer the calls. So if there is any function in ORS(no GVP) which can return the total calls I can use that to identify on which switch I have to send the call.

Offline cavagnaro

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Re: Get Total Call count - Genesys Composer
« Reply #11 on: January 19, 2021, 06:17:53 AM »
Well... If you now have ORS you can easily use SDATA to get statistics

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