Author Topic: Get Total Call count - Genesys Composer  (Read 246 times)

Offline vijayp_genesys

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Get Total Call count - Genesys Composer
« on: November 28, 2019, 04:22:17 AM »
In Genesys Composer, how to get total call count? is there any inbuilt function?

Offline cavagnaro

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Re: Get Total Call count - Genesys Composer
« Reply #1 on: November 28, 2019, 08:01:57 AM »
Can you clarify your question? Total Call Count? On what? Where?


Offline vijayp_genesys

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Re: Get Total Call count - Genesys Composer
« Reply #2 on: December 04, 2019, 05:07:08 AM »
I have IVR application in GVP and i have requirement to offer survey on random basis, i.e. based on call count - every nth caller. For this, i need total call count to determine the nth caller (every 5th caller). So for this, in genesys composer, how we can get total call count that hit the particular IVR profile for the current date?

Offline cavagnaro

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Re: Get Total Call count - Genesys Composer
« Reply #3 on: December 04, 2019, 05:19:50 AM »
Not a chance. Gvp doesn't have statistics about that. Maybe at your strategy you can send a kvp to determine if survey will be done or not, yet again, you would need to monitor how many calls have been already entered in a time window.
Or, just use a random function


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Offline vijayp_genesys

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Re: Get Total Call count - Genesys Composer
« Reply #4 on: December 04, 2019, 05:47:26 AM »
Is there is an way to use platform sdk to call stat server statistics to get call count?

Offline cavagnaro

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Re: Get Total Call count - Genesys Composer
« Reply #5 on: December 04, 2019, 05:49:05 AM »
Well...then you are talking about including a net or jar dependency. There just is to do a dev job. Technically is possible... Yet...doesn't sound a good solution.

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Offline vijayp_genesys

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Re: Get Total Call count - Genesys Composer
« Reply #6 on: December 04, 2019, 06:20:34 AM »
Thank you so much, i will have custom counter and use it.

Offline ynlyst

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Re: Get Total Call count - Genesys Composer
« Reply #7 on: December 05, 2019, 02:53:19 PM »
I never have experience of creating own stat in Transaction list. Here some idea,
The default stat in transaction list not include the stat you mentioned, you may try to create one with different mask, category, time profile and test with SDATA.