Author Topic: Pulse Display  (Read 332 times)

Offline fatihgegin

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Pulse Display
« on: December 10, 2019, 10:12:24 PM »
"Pulse is running in read-only mode. You cannot save any changes"  I get an error on the Pulse screen.
conf server restarted.

Thank You

Offline Kubig

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Re: Pulse Display
« Reply #1 on: December 10, 2019, 10:44:04 PM »
Is Pulse database fully available? What say Pulse collector and Pulse app logs?
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline fatihgegin

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Re: Pulse Display
« Reply #2 on: December 10, 2019, 11:04:01 PM »
Yes Database fully available. Pulse Collector log

2019-12-10 16:57:36.873 INFO (5292) Heartbeat: Updated.
2019-12-10 16:57:36.914 INFO (7100) Error: Layout(00505690164f-a268-11e9-725c-60b764ca,6): (998) Some data requests to the data source
  • completed with error.

2019-12-10 16:57:36.933 INFO (7100) Error: Layout(00505690164f-a268-11e9-725b-b308cee8,8): (998) Some data requests to the data source
  • completed with error.

2019-12-10 16:57:36.944 INFO (7100) Error: Layout(00505690164f-87fe-11e9-77b9-46068bdc,10): (998) Some data requests to the data source
  • completed with error.

2019-12-10 16:57:36.969 INFO (3896) Error: Layout(00505690164f-ab6d-11e9-b51f-0ecb9f79,13): (998) Some data requests to the data source
  • completed with error.

Offline Kubig

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Re: Pulse Display
« Reply #3 on: December 10, 2019, 11:22:10 PM »
What say Pulse logs? The log messages from collector are not related to "read-only" state as it propably means problem in statistic definition within any of existing template or something similiar.
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline fatihgegin

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Re: Pulse Display
« Reply #4 on: December 11, 2019, 07:34:06 PM »
Pulse does not write log.

Offline fatihgegin

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Re: Pulse Display
« Reply #5 on: December 11, 2019, 09:04:28 PM »

I restarted Gax. but porblem.
The problem persisted.
restart restart solves the problem.

thank you.