Author Topic: Scheduling Agent Skills  (Read 234 times)

Offline brentymf

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Scheduling Agent Skills
« on: January 17, 2020, 10:21:24 AM »
Hi All,

Apologies if there is a thread that addresses this (i couldnt see one).

I am looking to have skills added/removed at different time intervals. Essentailly, I want to be able to automatically have an agents skills set at say 8AM. Then at 10AM i want the current skill removed and a new skill added without having to remember to manually do it myself.

I typically use Configuration Manager Version v8.1.300.19 but also have GAX 8.5.2(8.5.220.34)

Any suggestions would be greatly appreciated.

Thanks,

Brent

Offline cavagnaro

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Re: Scheduling Agent Skills
« Reply #1 on: January 17, 2020, 01:39:58 PM »
No, unfortunately there is no way with that.
I think that with WFM you can do it.
Maybe you will need to develop some tool to achieve that


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Offline hsujdik

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Re: Scheduling Agent Skills
« Reply #2 on: January 17, 2020, 11:29:15 PM »
I think spotlight may be able to do this. It's a 3rd Party integration

https://appfoundry.genesys.com/filter/pureengage/listing/0753e53e-d9a4-48d7-9928-02861860dc0e

Offline vijayp_genesys

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Re: Scheduling Agent Skills
« Reply #3 on: January 31, 2020, 04:22:54 AM »
This is possible using DCCM, new tool developed by pointel and can be found in genesys appfoundry. Please get details about licensing, or else develop your own tool