« previous next »
Pages: [1]   Go Down

Author Topic: cannot resolve agent DN  (Read 3951 times)

Offline Django

  • Newbie
  • *
  • Posts: 17
  • Karma: 0
cannot resolve agent DN
« on: January 31, 2020, 04:50:54 PM »
I am getting below error while making campaign call.

CallPreview[]::RequestMakeCall {
CallPreview[]::Preview call fault, cannot resolve agent DN
CallProgressor[1:I0000001]::EventError {
   CallProgressor[1:I0000001]::EventError{


Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7623
  • Karma: 56330
Re: cannot resolve agent DN
« Reply #1 on: January 31, 2020, 08:41:01 PM »
There must be something else before.
Some agent logout or similar.
If agent loses connection to monitoring will have issues like this. Probably sip or ip agents?


Enviado de meu SM-N9600 usando o Tapatalk

Logged

Offline willy92wins

  • Newbie
  • *
  • Posts: 14
  • Karma: 0
Re: cannot resolve agent DN
« Reply #2 on: February 26, 2020, 11:48:50 PM »
Hi,

Sorry for resurrecting the topic, but im having the same issue here with personal callbacks:

14:20:00.132 Std 50094 Personal Callback record is not found in a chain
.check_dnc_callback = false
OCMClient[rl_OCServer_b]::Notifying backup, record handle: 36629

14:20:00.132 sent to  OCMClient[rl_OCServer_b]
   [GOMessageType] EventGOReportingData
   Attr GOLibAttrProtocolID   [int]:   72AB62E3
   Attr GOLibAttrReportData   [TKVList]
      EvtCode   EventOCSChainStartProcessing
      ProvID   161
      SwID   102
      GrpID   511
      CmpID   127
      LstID   137
      ChID   589549
      CSGUID   5L8FK4CILT5O7CBN6MPU1A6C3S000017
      ChGUID   K6V8EL95PL06J96AL5SRQDCSV00010NC
      Cause   GOCauseChainNormal
      CAGUID   Q0HLH0TD5L52R9LBOFSKMO70380010E7
      ChAtt   1
      RecHndl   36626
      RecType   5
   Attr GOLibAttrEventNum      [long]:   225058
   Attr GOLibAttrTimestamp      [long]:   1582723200132
   [GOMessageType] EventGOReportingData
   Attr GOLibAttrProtocolID   [int]:   72AB62E3
   Attr GOLibAttrReportData   [TKVList]
      EvtCode   EventOCSChainStartProcessing
      ProvID   161
      SwID   102
      GrpID   511
      CmpID   127
      LstID   137
      ChID   589549
      CSGUID   5L8FK4CILT5O7CBN6MPU1A6C3S000017
      ChGUID   K6V8EL95PL06J96AL5SRQDCSV00010NC
      Cause   GOCauseChainNormal
      CAGUID   Q0HLH0TD5L52R9LBOFSKMO70380010E7
      ChAtt   1
      RecHndl   36626
      RecType   5
   Attr GOLibAttrEventNum      [long]:   225058
   Attr GOLibAttrTimestamp      [long]:   1582723200132
.CPNDigits = <default>; not configured
::CampaignGroup[132`CAMPAIGN_NAME@AG_NAME].CPNDigits = <default>; not configured
.pre-dial-validation = false<default>; not configured
.pre-dial-validation = true
CallPreview[]::RequestMakeCall {
CallPreview[]::Preview call fault, cannot resolve agent DN
CallProgressor[36626:380010E7]::EventError {
   CallProgressor[36626:380010E7]::EventError{

Agent is in correct state in statserver, im even monitoring on ccpulse. Any ideas? Many thanks :)
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2739
  • Karma: 44
Re: cannot resolve agent DN
« Reply #3 on: February 26, 2020, 11:52:09 PM »
It seems the requested agent is no longer member of specific agent group (campaign agent group).
Logged
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7623
  • Karma: 56330
Re: cannot resolve agent DN
« Reply #4 on: February 26, 2020, 11:57:34 PM »
Or just lost communication with it... Doubt a single occurrence and that occasionally happens to be deleted from group while call being routed would create an impact.
Show your whole URS, sip server and OCS logs since the call was triggered


Enviado de meu SM-N9600 usando o Tapatalk

Logged

Offline willy92wins

  • Newbie
  • *
  • Posts: 14
  • Karma: 0
Re: cannot resolve agent DN
« Reply #5 on: February 27, 2020, 12:44:00 AM »
Hi,
Thanks for your aid, here i attach the URS, T-Server and OCS logs:

T-Server:
14:20:08.356 Trc 04541 RequestMakePredictiveCall received from [688] (0000002e rl_OCServer_p 10.4.1.93:59246)
message RequestMakePredictiveCall
   AttributeThisDN   '2041993'
   AttributeOtherDN   '00636784730'
   AttributeTimeout   40
   AttributeUserData   [1003] 00 21 01 00..
      'GSW_CHAIN_ID'   589549
      'record_id'   589549
      'record_type'   6
      'daily_from'   32400
      'daily_till'   54000
      'GSW_TZ_OFFSET'   3600
      'campaign_id'   127
      'GSW_CHAIN_N'   1
      'GSW_PHONE'   '00XXXXXXXXX'
      'insertion_date_key'   1582637017
      'user_result_key'   0
      'record_data_key'   '000000001105071000000004319774000841861300000000'
      'GSW_CALLING_LIST'   'CL_CPG_SAN_CONTACTO'
      'GSW_CAMPAIGN_NAME'   'C_CPG_SAN_Reprogramacion'
      'GSW_CALLBACK_TYPE'   'Campaign'
      'InteractionType'   'Outbound'
      'InteractionSubtype'   'OutboundNew'
      'GSW_RECORD_HANDLE'   36631
      'GSW_APPLICATION_ID'   161
      'GSW_CAMPAIGN_GROUP_DBID'   132
      'GSW_CALLING_LIST_DBID'   137
      'GSW_SWITCH_DBID'   102
      'GSW_CAMPAIGN_GROUP_NAME'   'C_CPG_SAN_Reprogramacion@AG_Out_SAN_Reprogramacion'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'   ''
      'GSW_CHAIN_ID'   589549
      'GSW_ATTEMPTS'   1
      'GSW_AGENT_ID'   ''
      'GSW_CALL_RESULT'   47
      'GSW_TZ_NAME'   'ECT'
      'GSW_RECORD_URI'   'http://10.4.1.93:8888/records/36631'
      'GSW_CONTACT_MEDIA_TYPE'   'voice'
      'GSW_SCRIPT_ID'   2952
      'GSW_CALL_ATTEMPT_GUID'   'Q0HLH0TD5L52R9LBOFSKMO70380010EB'
   AttributeExtensions   [2] 00 00..
   AttributeReferenceID   27947
14:20:08.356 Int 04543 Interaction message "RequestMakePredictiveCall" received from 688 ("rl_OCServer_p")
@14:20:08.3560 [gctmi] Distributing request RequestMakePredictiveCall
@14:20:08.3560 [asai] Address [2041993,tRP,sIDLE,oIDLE,dUND] (reqMakePredictiveCall)
@14:20:08.3560 [asai] Address [2041993,tRP,sIDLE,oIDLE,dUND] Setting predictive ID:GCTI/Ref:15086
   TP_AsaiData
   REGISTER  CRV:6990
   Facility: INVOKE
   InvokeId: 3
   Operation: TP_MakeCall
   CallingNum: (unknown),'2041993'
   CalledNum: (unknown),'00XXXXXXXXX'
   UserUserInfo: (IA5chars),47 43 54 49 2F 52 65 66 3A 20 31 35 30 38 36 'GCTI/Ref: 15086'
   CallOption[1]: (num_rings) 6
   CallOption[2]: (alert_order_0_call1st_1_called1st) 1
   CallOption[3]: (return_ACK) -1
   ServCircuit: call_classif
@14:20:08.3560 [>>] 08 00 00 4C 08 02 69 90 64 96 1C 44 91 A1 41 02 01 03 02 01 83 40 39 6C 08 80 32 30 34 31 39 39 33 70 0C 80 30 30 36 33 36 37 38 34 37 33 30 7E 10 04 47 43 54 49 2F 52 65 66 3A 20 31 35 30 38 36 96 4B 02 81 86 4B 02 82 81 4B 01 8C 4E 01 81
@14:20:08.3720 [<<] 08 00 00 25 08 02 E9 90 62 96 1C 1D 91 A1 1A 02 01 02 02 01 BD 40 12 10 02 29 07 96 44 01 81 7C 08 00 01 29 07 5E 56 70 88
   TP_AsaiData
   FACILITY  CRV:e990
   Facility: INVOKE
   InvokeId: 2
   Operation: Proceed
   CallID[1]: 10503
   PartyId[1]: 1
   UniversalCallId: 00 01 29 07 5E 56 70 88
@14:20:08.3720 [asai] (processOperProceed)
@14:20:08.3720 [gctmi] request RequestMakePredictiveCall ctiRefId 27024 deactivated in reqMgr
@14:20:08.3720 [gctmi] TMsg [EventDialing()] distributing to model
@14:20:08.3720 {tscp.call {constructed} {uuid 5K47BBROFP1GL2BK0P1HUVS7HG06RGME} {connection-id 008602f26e4dd9fe} {call-id 10503}}
@14:20:08.3720 Call [008602f26e4dd9fe]: urid 00010086
@14:20:08.3720 [BSYNC] Trace: Send to backup (rl_TServer_b) [544]:
message RequestSetCallInfo
   AttributeUpdateRevision   65670
   AttributeUserData   [1003] 00 21 01 00..
      'GSW_CHAIN_ID'   589549
      'record_id'   589549
      'record_type'   6
      'daily_from'   32400
      'daily_till'   54000
      'GSW_TZ_OFFSET'   3600
      'campaign_id'   127
      'GSW_CHAIN_N'   1
      'GSW_PHONE'   '00XXXXXXXXX'
      'insertion_date_key'   1582637017
      'user_result_key'   0
      'record_data_key'   '000000001105071000000004319774000841861300000000'
      'GSW_CALLING_LIST'   'CL_CPG_SAN_CONTACTO'
      'GSW_CAMPAIGN_NAME'   'C_CPG_SAN_Reprogramacion'
      'GSW_CALLBACK_TYPE'   'Campaign'
      'InteractionType'   'Outbound'
      'InteractionSubtype'   'OutboundNew'
      'GSW_RECORD_HANDLE'   36631
      'GSW_APPLICATION_ID'   161
      'GSW_CAMPAIGN_GROUP_DBID'   132
      'GSW_CALLING_LIST_DBID'   137
      'GSW_SWITCH_DBID'   102
      'GSW_CAMPAIGN_GROUP_NAME'   'C_CPG_SAN_Reprogramacion@AG_Out_SAN_Reprogramacion'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'   ''
      'GSW_CHAIN_ID'   589549
      'GSW_ATTEMPTS'   1
      'GSW_AGENT_ID'   ''
      'GSW_CALL_RESULT'   47
      'GSW_TZ_NAME'   'ECT'
      'GSW_RECORD_URI'   'http://10.4.1.93:8888/records/36631'
      'GSW_CONTACT_MEDIA_TYPE'   'voice'
      'GSW_SCRIPT_ID'   2952
      'GSW_CALL_ATTEMPT_GUID'   'Q0HLH0TD5L52R9LBOFSKMO70380010EB'
   AttributeConnID   008602f26e4dd9fe
   AttributeCallUUID   '5K47BBROFP1GL2BK0P1HUVS7HG06RGME'
   AttributeCallID   10503
@14:20:08.3720 [BSYNC] Trace: Sent
@14:20:08.3720 [gctm] Call [008602f26e4dd9fe/2907/0:0,sST,tNO,l0] Setting timer to ST:2000mS
@14:20:08.3720 [gctm] Call [008602f26e4dd9fe/2907/0:0,sST,tST,l0] created.
@14:20:08.3720 [avaya] Call [008602f26e4dd9fe/2907/0:0,sST,tST,l0] (AvayaCall)
@14:20:08.3720 [asai] (CallReferenceMap)
@14:20:08.3720 [asai] Call [008602f26e4dd9fe/10503/0:0,sST,tST,l0] (AsaiCall)
@14:20:08.3720 [gctmi] Call [008602f26e4dd9fe/2907/0:0,sST,tST,l0] distributing EventDialing
@14:20:08.3720 [asai] Call [008602f26e4dd9fe/10503/0:0,sST,tST,l0] (processDialing)
@14:20:08.3720 [asai] (AsaiCallMonitorStatus::onCallMonitorCallCtrlActive)
@14:20:08.3720 [asai] (CallReferenceMap::add)
@14:20:08.3720 [gctmi] Call [008602f26e4dd9fe/2907/0:0,sST,tST,l0] processDialing
@14:20:08.3720 [gctmi] Call [008602f26e4dd9fe/2907/0:0,sST,tST,l0] processDialInitiated
@14:20:08.3720 [gctm] Call [008602f26e4dd9fe/2907/0:0,sST,tST,l0] Updating Network callId to: 000129075e567088:0
@14:20:08.3720 [gctm] Call [008602f26e4dd9fe/2907/000129075e567088:0,sST,tST,l0] Changing state to 2
@14:20:08.3720 [gctm] Call [008602f26e4dd9fe/2907/000129075e567088:0,sPD,tST,l0] Setting timer to PD:120000mS
@14:20:08.3720 [asai] Call [008602f26e4dd9fe/10503/000129075e567088:0,sPD,tPD,l0] (createParty)
@14:20:08.3720 [gctm] Call [008602f26e4dd9fe/2907/000129075e567088:0,sPD,tPD,l0] Releasing party status cleared.
@14:20:08.3720 [asai] Address [2041993,tRP,sIDLE,oIDLE,dUND] (updateResourceRegisterBlocked) not supported on DN.
@14:20:08.3720 [gctm] Party [008602f26e4dd9fe:2041993,s0,tRP,rORG,lINT] created.
@14:20:08.3720 [asai] Party [008602f26e4dd9fe:2041993,s0,tRP,rORG,lINT] (AsaiIntParty)
@14:20:08.3720 [asai] Party [008602f26e4dd9fe:2041993,s0,tRP,rORG,lINT] setting id to 1
@14:20:08.3720 [gctmi] Party [008602f26e4dd9fe:2041993,s0,tRP,rORG,lINT] distribute
@14:20:08.3720 [gctmi] Party [008602f26e4dd9fe:2041993,s0,tRP,rORG,lINT] processDialing
@14:20:08.3720 [gctm] Party [008602f26e4dd9fe:2041993,s0,tRP,rORG,lINT] Call Control is 3PCC.
@14:20:08.3720 [gctm] Party [008602f26e4dd9fe:2041993,s0,tRP,rORG,lINT] Changing state to d
@14:20:08.3720 [gctm] Call [008602f26e4dd9fe/2907/000129075e567088:0,sPD,tPD,l1] setNbrCallLegs for PartyParty [008602f26e4dd9fe:2041993,sd,tRP,rORG,lINT]
@14:20:08.3720 [ISCC] Call object is created: c:008602f26e4dd9fe,00000000046a7f50
@14:20:08.3720 [ISCC] Call created:
   + c:008602f26e4dd9fe,00000000046a7f50 @ m:0000000000000000,0000000000000000 p:0 i:00002907 nw:000129075e567088 t:0
@14:20:08.3720 [BSYNC] Trace: Send to backup (rl_TServer_b) [544]:
message RequestSetCallInfo
   AttributeUpdateRevision   65670
   AttributeUserData   [1003] 00 21 01 00..
      'GSW_CHAIN_ID'   589549
      'record_id'   589549
      'record_type'   6
      'daily_from'   32400
      'daily_till'   54000
      'GSW_TZ_OFFSET'   3600
      'campaign_id'   127
      'GSW_CHAIN_N'   1
      'GSW_PHONE'   '00XXXXXXXXX'
      'insertion_date_key'   1582637017
      'user_result_key'   0
      'record_data_key'   '000000001105071000000004319774000841861300000000'
      'GSW_CALLING_LIST'   'CL_CPG_SAN_CONTACTO'
      'GSW_CAMPAIGN_NAME'   'C_CPG_SAN_Reprogramacion'
      'GSW_CALLBACK_TYPE'   'Campaign'
      'InteractionType'   'Outbound'
      'InteractionSubtype'   'OutboundNew'
      'GSW_RECORD_HANDLE'   36631
      'GSW_APPLICATION_ID'   161
      'GSW_CAMPAIGN_GROUP_DBID'   132
      'GSW_CALLING_LIST_DBID'   137
      'GSW_SWITCH_DBID'   102
      'GSW_CAMPAIGN_GROUP_NAME'   'C_CPG_SAN_Reprogramacion@AG_Out_SAN_Reprogramacion'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'   ''
      'GSW_CHAIN_ID'   589549
      'GSW_ATTEMPTS'   1
      'GSW_AGENT_ID'   ''
      'GSW_CALL_RESULT'   47
      'GSW_TZ_NAME'   'ECT'
      'GSW_RECORD_URI'   'http://10.4.1.93:8888/records/36631'
      'GSW_CONTACT_MEDIA_TYPE'   'voice'
      'GSW_SCRIPT_ID'   2952
      'GSW_CALL_ATTEMPT_GUID'   'Q0HLH0TD5L52R9LBOFSKMO70380010EB'
   AttributeConnID   008602f26e4dd9fe
@14:20:08.3720 [BSYNC] Trace: Sent
@14:20:08.3720
  • 8.1.010.25 distribute call/party event: message EventCallCreated

   AttributeEventSequenceNumber   00000000012d789b
   AttributeTimeStamp   5e5670880005ad20
   AttributeMediaType   0
   AttributeCallID   10503
   AttributeConnID   008602f26e4dd9fe
   AttributeCallUUID   '5K47BBROFP1GL2BK0P1HUVS7HG06RGME'
   AttributeNetworkCallID   000129075e567088
   AttributeUserData   [1003] 00 21 01 00..
      'GSW_CHAIN_ID'   589549
      'record_id'   589549
      'record_type'   6
      'daily_from'   32400
      'daily_till'   54000
      'GSW_TZ_OFFSET'   3600
      'campaign_id'   127
      'GSW_CHAIN_N'   1
      'GSW_PHONE'   '00XXXXXXXXX'
      'insertion_date_key'   1582637017
      'user_result_key'   0
      'record_data_key'   '000000001105071000000004319774000841861300000000'
      'GSW_CALLING_LIST'   'CL_CPG_SAN_CONTACTO'
      'GSW_CAMPAIGN_NAME'   'C_CPG_SAN_Reprogramacion'
      'GSW_CALLBACK_TYPE'   'Campaign'
      'InteractionType'   'Outbound'
      'InteractionSubtype'   'OutboundNew'
      'GSW_RECORD_HANDLE'   36631
      'GSW_APPLICATION_ID'   161
      'GSW_CAMPAIGN_GROUP_DBID'   132
      'GSW_CALLING_LIST_DBID'   137
      'GSW_SWITCH_DBID'   102
      'GSW_CAMPAIGN_GROUP_NAME'   'C_CPG_SAN_Reprogramacion@AG_Out_SAN_Reprogramacion'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'   ''
      'GSW_CHAIN_ID'   589549
      'GSW_ATTEMPTS'   1
      'GSW_AGENT_ID'   ''
      'GSW_CALL_RESULT'   47
      'GSW_TZ_NAME'   'ECT'
      'GSW_RECORD_URI'   'http://10.4.1.93:8888/records/36631'
      'GSW_CONTACT_MEDIA_TYPE'   'voice'
      'GSW_SCRIPT_ID'   2952
      'GSW_CALL_ATTEMPT_GUID'   'Q0HLH0TD5L52R9LBOFSKMO70380010EB'
14:20:08.372 Int 04544 Interaction message "EventCallCreated" generated
14:20:08.372 Trc 04542 EventCallCreated sent to [396] (0000002d rl_ICON_VOICE1_85 172.16.100.22:58595)
14:20:08.372 Trc 04542 EventCallCreated sent to [556] (00000004 rl_ICON_VOICE2_85 10.4.1.89:51626)
@14:20:08.3720 [ISCC] Party added [ddp view]:
   @ c:008602f26e4dd9fe,00000000046a7f50 @ m:0000000000000000,0000000000000000,0000000000000000 p:1 i:00002907 nw:00000000:000129075e567088 t:0
   + p:0000000004a00160 @ c:008602f26e4dd9fe,00000000046a7f50 r:1 t:0 s:d n:2041993
@14:20:08.3720 [ISCC] Party object is created: p:0000000000000000,0000000004a00160 n:2041993:
@14:20:08.3720 [ISCC] Party added:
   @ c:008602f26e4dd9fe,00000000046a7f50 @ m:0000000000000000,0000000000000000 p:1 i:00002907 nw:000129075e567088 t:0
   + p:0000000000000000,0000000004a00160 @ c:008602f26e4dd9fe,00000000046a7f50 r:1 ----- n:2041993:
@14:20:08.3720 [BSYNC] Trace: Send to backup (rl_TServer_b) [544]:
message EventCallPartyState
   AttributeDN   '2041993'
   AttributePartyUUID   '5K47BBROFP1GL2BK0P1HUVS7HG06RGMF'
   AttributePartyID   408602f26e6c7766
   AttributeConnID   008602f26e4dd9fe
@14:20:08.3720 [BSYNC] Trace: Sent
@14:20:08.3720
  • 8.1.010.25 distribute call/party event: message EventCallPartyAdded

   AttributeEventSequenceNumber   00000000012d789c
   AttributeTimeStamp   5e5670880005ad20
   AttributeDBID   4749
   AttributeDN   '2041993'
   AttributeMediaType   0
   AttributePartyState   0xd
   AttributePartyType   0
   AttributeConnID   008602f26e4dd9fe
   AttributeCallUUID   '5K47BBROFP1GL2BK0P1HUVS7HG06RGME'
   AttributePartyUUID   '5K47BBROFP1GL2BK0P1HUVS7HG06RGMF'
14:20:08.372 Int 04544 Interaction message "EventCallPartyAdded" generated
14:20:08.372 Trc 04542 EventCallPartyAdded sent to [396] (0000002d rl_ICON_VOICE1_85 172.16.100.22:58595)
14:20:08.372 Trc 04542 EventCallPartyAdded sent to [556] (00000004 rl_ICON_VOICE2_85 10.4.1.89:51626)
@14:20:08.3720 [gctmi] request RequestMakePredictiveCall ctiRefId 27024 removed from reqMgr
@14:20:08.3720
  • 8.1.010.25 distribute_response: message EventDialing

   AttributeEventSequenceNumber   00000000012d789d
   AttributeTimeinuSecs   372000
   AttributeTimeinSecs   1582723208 (14:20:08)
   AttributeExtensions   [19] 00 01 02 00..
      'UCID'   bin: 88 70 56 5e.. (len=8)
   AttributeOtherDNRole   2
   AttributeOtherDN   '00636784730'
   AttributeThisDNRole   1
   AttributeThisDN   '2041993'
   AttributeUserData   [1003] 00 21 01 00..
      'GSW_CHAIN_ID'   589549
      'record_id'   589549
      'record_type'   6
      'daily_from'   32400
      'daily_till'   54000
      'GSW_TZ_OFFSET'   3600
      'campaign_id'   127
      'GSW_CHAIN_N'   1
      'GSW_PHONE'   '00XXXXXXXXX'
      'insertion_date_key'   1582637017
      'user_result_key'   0
      'record_data_key'   '000000001105071000000004319774000841861300000000'
      'GSW_CALLING_LIST'   'CL_CPG_SAN_CONTACTO'
      'GSW_CAMPAIGN_NAME'   'C_CPG_SAN_Reprogramacion'
      'GSW_CALLBACK_TYPE'   'Campaign'
      'InteractionType'   'Outbound'
      'InteractionSubtype'   'OutboundNew'
      'GSW_RECORD_HANDLE'   36631
      'GSW_APPLICATION_ID'   161
      'GSW_CAMPAIGN_GROUP_DBID'   132
      'GSW_CALLING_LIST_DBID'   137
      'GSW_SWITCH_DBID'   102
      'GSW_CAMPAIGN_GROUP_NAME'   'C_CPG_SAN_Reprogramacion@AG_Out_SAN_Reprogramacion'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'   ''
      'GSW_CHAIN_ID'   589549
      'GSW_ATTEMPTS'   1
      'GSW_AGENT_ID'   ''
      'GSW_CALL_RESULT'   47
      'GSW_TZ_NAME'   'ECT'
      'GSW_RECORD_URI'   'http://10.4.1.93:8888/records/36631'
      'GSW_CONTACT_MEDIA_TYPE'   'voice'
      'GSW_SCRIPT_ID'   2952
      'GSW_CALL_ATTEMPT_GUID'   'Q0HLH0TD5L52R9LBOFSKMO70380010EB'
   AttributeCallUUID   '5K47BBROFP1GL2BK0P1HUVS7HG06RGME'
   AttributeConnID   008602f26e4dd9fe
   AttributeCallID   10503
   AttributeLocalCallType   0
   AttributeCallType   0
   AttributeNetworkCallID   1582723208
   AttributeThisQueue   '2041993'
   AttributeCallState   0
   AttributeReferenceID   27947
14:20:08.372 Int 04544 Interaction message "EventDialing" generated
14:20:08.372 Trc 04542 EventDialing sent to [688] (0000002e rl_OCServer_p 10.4.1.93:59246)
14:20:08.372 Trc 04542 EventDialing sent to [704] (00000040 rl_CCP_StatServer_b 10.4.1.238:62974)
14:20:08.372 Trc 04542 EventDialing sent to [568] (0000003f rl_CCP_StatServer_p 10.4.1.221:52994)
14:20:08.372 Trc 04542 EventDialing sent to [516] (0000003d rl_RoutingStatServer_b 10.4.1.89:51908)
14:20:08.372 Trc 04542 EventDialing sent to [576] (0000003e rl_RoutingStatServer_p 172.16.100.22:58781)
14:20:08.372 Trc 04542 EventDialing sent to [640] (0000003c rl_OutboundStatServer_b 10.4.1.123:50574)
14:20:08.372 Trc 04542 EventDialing sent to [700] (0000003b rl_OutboundStatServer_p 10.4.1.93:59364)
14:20:08.372 Trc 04542 EventDialing sent to [656] (00000038 sp_RoutingStatServer_p 10.4.235.106:55410)
14:20:08.372 Trc 04542 EventDialing sent to [684] (00000036 sp_OutboundStatServer_b 10.4.235.115:55987)
14:20:08.372 Trc 04542 EventDialing sent to [520] (00000037 sp_RoutingStatServer_b 10.4.235.107:61019)
14:20:08.372 Trc 04542 EventDialing sent to [664] (00000035 sp_OutboundStatServer_p 10.4.235.114:51482)
14:20:08.372 Trc 04542 EventDialing sent to [660] (00000034 03_StatServer_Out_b 10.4.7.118:52126)
14:20:08.372 Trc 04542 EventDialing sent to [452] (00000033 03_StatServer_Out_p 10.4.7.119:54643)
14:20:08.372 Trc 04542 EventDialing sent to [396] (0000002d rl_ICON_VOICE1_85 172.16.100.22:58595)
14:20:08.372 Trc 04542 EventDialing sent to [556] (00000004 rl_ICON_VOICE2_85 10.4.1.89:51626)
14:20:08.372 Trc 04542 EventDialing sent to [564] (00000006 rl_OCServer_b 10.4.1.123:50384)
14:20:08.372 Trc 04542 EventDialing sent to [636] (00000019 rl_URS_p 172.16.100.22:58464)
14:20:08.372 Trc 04542 EventDialing sent to [548] (00000003 rl_URS_b 10.4.1.89:51627)
@14:20:08.3720 [BSYNC] Trace: Send to backup (rl_TServer_b) [544]:
message EventUserEvent
   attr_#194   15086
   AttributeThisDN   '2041993'
   AttributeCallID   10503
   AttributeNetworkCallID   000129075e567088
   AttributePrivateMsgID   256
@14:20:08.3720 [BSYNC] Trace: Sent

URS:
14:20:08.013_M_I_ [10:1d] PULSE no calls, skipped: 0 cpu 2 missed 2 next
received from 65204(rl_TServer_b)SRVGENCIMRL4:4000(fd=) message EventDialing
   AttributeCallState   0
   AttributeThisQueue   '2041993'
   AttributeNetworkCallID   1582723208
   AttributeCallType   0
   AttributeLocalCallType   0
   AttributeCallID   10503
   AttributeConnID   008602f26e4dd9fe
   AttributeCallUUID   '5K47BBROFP1GL2BK0P1HUVS7HG06RGME'
   AttributeUserData   [1003] 00 21 01 00..
      'GSW_CHAIN_ID'   589549
      'record_id'   589549
      'record_type'   6
      'daily_from'   32400
      'daily_till'   54000
      'GSW_TZ_OFFSET'   3600
      'campaign_id'   127
      'GSW_CHAIN_N'   1
      'GSW_PHONE'   '00XXXXXXXXX'
      'insertion_date_key'   1582637017
      'user_result_key'   0
      'record_data_key'   '000000001105071000000004319774000841861300000000'
      'GSW_CALLING_LIST'   'CL_CPG_SAN_CONTACTO'
      'GSW_CAMPAIGN_NAME'   'C_CPG_SAN_Reprogramacion'
      'GSW_CALLBACK_TYPE'   'Campaign'
      'InteractionType'   'Outbound'
      'InteractionSubtype'   'OutboundNew'
      'GSW_RECORD_HANDLE'   36631
      'GSW_APPLICATION_ID'   161
      'GSW_CAMPAIGN_GROUP_DBID'   132
      'GSW_CALLING_LIST_DBID'   137
      'GSW_SWITCH_DBID'   102
      'GSW_CAMPAIGN_GROUP_NAME'   'C_CPG_SAN_Reprogramacion@AG_Out_SAN_Reprogramacion'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'   ''
      'GSW_CHAIN_ID'   589549
      'GSW_ATTEMPTS'   1
      'GSW_AGENT_ID'   ''
      'GSW_CALL_RESULT'   47
      'GSW_TZ_NAME'   'ECT'
      'GSW_RECORD_URI'   'http://10.4.1.93:8888/records/36631'
      'GSW_CONTACT_MEDIA_TYPE'   'voice'
      'GSW_SCRIPT_ID'   2952
      'GSW_CALL_ATTEMPT_GUID'   'Q0HLH0TD5L52R9LBOFSKMO70380010EB'
   AttributeThisDN   '2041993'
   AttributeThisDNRole   1
   AttributeOtherDN   '00XXXXXXXXX'
   AttributeOtherDNRole   2
   AttributeExtensions   [19] 00 01 02 00..
      'UCID'   bin: 88 70 56 5e.. (len=8)
   AttributeTimeinSecs   1582723208 (14:20:08)
   AttributeTimeinuSecs   372000
   AttributeEventSequenceNumber   00000000012d789d
14:20:08.372_T_I_0000000000000000 [14:0c] EventDialing is received for ts rl_TServer_b[Avaya_Ribera_Loira] (this dn=2041993)
    _T_I_008602f26e4dd9fe [01:11] connid 008602f26e4dd9fe is bound to the call 860706-00000000058e7990
    _T_I_008602f26e4dd9fe [01:1b] calluuid 5K47BBROFP1GL2BK0P1HUVS7HG06RGME is bound to the call 860706-00000000058e7990 as 0000000005d17370
14:20:08.372_I_I_008602f26e4dd9fe [01:01] call (860706-00000000058e7990) for Resources created (del 0)
    _T_I_008602f26e4dd9fe [14:09] add DN rl_TServer_b 2041993 <2041993@Avaya_Ribera_Loira> (CDN 57 008602f26e4dd9fe 0000000005d17370) to the call 860706-00000000058e7990 truly:22
[...]
14:20:12.007_M_I_ [10:1d] PULSE no calls, skipped: 0 cpu 4 missed 2 next
received from 65204(rl_TServer_b)SRVGENCIMRL4:4000(fd=) message EventNetworkReached
   AttributeCallState   0
   AttributeThisQueue   '2041993'
   AttributeNetworkCallID   1582723208
   AttributeCallType   3
   AttributeLocalCallType   3
   AttributeCallID   10503
   AttributeConnID   008602f26e4dd9fe
   AttributeCallUUID   '5K47BBROFP1GL2BK0P1HUVS7HG06RGME'
   AttributeUserData   [1003] 00 21 01 00..
      'GSW_CHAIN_ID'   589549
      'record_id'   589549
      'record_type'   6
      'daily_from'   32400
      'daily_till'   54000
      'GSW_TZ_OFFSET'   3600
      'campaign_id'   127
      'GSW_CHAIN_N'   1
      'GSW_PHONE'   '00XXXXXXXXX'
      'insertion_date_key'   1582637017
      'user_result_key'   0
      'record_data_key'   '000000001105071000000004319774000841861300000000'
      'GSW_CALLING_LIST'   'CL_CPG_SAN_CONTACTO'
      'GSW_CAMPAIGN_NAME'   'C_CPG_SAN_Reprogramacion'
      'GSW_CALLBACK_TYPE'   'Campaign'
      'InteractionType'   'Outbound'
      'InteractionSubtype'   'OutboundNew'
      'GSW_RECORD_HANDLE'   36631
      'GSW_APPLICATION_ID'   161
      'GSW_CAMPAIGN_GROUP_DBID'   132
      'GSW_CALLING_LIST_DBID'   137
      'GSW_SWITCH_DBID'   102
      'GSW_CAMPAIGN_GROUP_NAME'   'C_CPG_SAN_Reprogramacion@AG_Out_SAN_Reprogramacion'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'   ''
      'GSW_CHAIN_ID'   589549
      'GSW_ATTEMPTS'   1
      'GSW_AGENT_ID'   ''
      'GSW_CALL_RESULT'   47
      'GSW_TZ_NAME'   'ECT'
      'GSW_RECORD_URI'   'http://10.4.1.93:8888/records/36631'
      'GSW_CONTACT_MEDIA_TYPE'   'voice'
      'GSW_SCRIPT_ID'   2952
      'GSW_CALL_ATTEMPT_GUID'   'Q0HLH0TD5L52R9LBOFSKMO70380010EB'
   AttributeDNIS   '00XXXXXXXXX'
   AttributeThisTrunk   1048616
   AttributeThisDN   '2041993'
   AttributeThisDNRole   1
   AttributeOtherDNRole   2
   AttributeOtherDN   '00XXXXXXXXX'
   AttributeExtensions   [40] 00 02 02 00..
      'UCID'   bin: 88 70 56 5e.. (len=8)
      'NetworkState'   3
   AttributeTimeinSecs   1582723212 (14:20:12)
   AttributeTimeinuSecs   7000
   AttributeEventSequenceNumber   00000000012d78ca
[...]
14:20:29.369_M_I_ [10:17] SO(0000000005a50b60 319 2) ten=Resources name=lblazquezg@rl_RoutingStatServer_p.A: CHANGE OF STATE (NotReadyForNextCall->CallOutbound)[1582723217 1 0]
    _M_I_ [10:37] stat ATT for MEDIA voice (type=0), time=(1582723217 S=1582723217 R=1582723229), f=0: busy(21) 575=0+0(10)
    _M_I_ [10:17] SO(0000000005a50b60 319 2) ten=Resources name=lblazquezg@rl_RoutingStatServer_p.A: voice media status: 1 1 0
    _M_I_ [10:17] -ready DN 2057188 @ Avaya_Ribera_Loira (type 1 CallOutbound time=1582723229) for ag lblazquezg, pl RL_2057188, WaitForNextCall time=1582723217
    _M_I_ [10:17] SO(0000000005a50b60 319 2) ten=Resources name=lblazquezg@rl_RoutingStatServer_p.A: 0(1) ready DNs reported, dT=0, 1 lvqs
received from 65204(rl_TServer_b)SRVGENCIMRL4:4000(fd=) message EventQueued
   AttributeCallState   0
   AttributeThisQueue   '2041993'
   AttributeNetworkCallID   1582723208
   AttributeCallType   3
   AttributeLocalCallType   3
   AttributeCallID   10516
   AttributeConnID   008602f26e4dd9fe
   AttributeCallUUID   '5K47BBROFP1GL2BK0P1HUVS7HG06RGME'
   AttributeUserData   [1003] 00 21 01 00..
      'GSW_CHAIN_ID'   589549
      'record_id'   589549
      'record_type'   6
      'daily_from'   32400
      'daily_till'   54000
      'GSW_TZ_OFFSET'   3600
      'campaign_id'   127
      'GSW_CHAIN_N'   1
      'GSW_PHONE'   '00XXXXXXXXX'
      'insertion_date_key'   1582637017
      'user_result_key'   0
      'record_data_key'   '000000001105071000000004319774000841861300000000'
      'GSW_CALLING_LIST'   'CL_CPG_SAN_CONTACTO'
      'GSW_CAMPAIGN_NAME'   'C_CPG_SAN_Reprogramacion'
      'GSW_CALLBACK_TYPE'   'Campaign'
      'InteractionType'   'Outbound'
      'InteractionSubtype'   'OutboundNew'
      'GSW_RECORD_HANDLE'   36631
      'GSW_APPLICATION_ID'   161
      'GSW_CAMPAIGN_GROUP_DBID'   132
      'GSW_CALLING_LIST_DBID'   137
      'GSW_SWITCH_DBID'   102
      'GSW_CAMPAIGN_GROUP_NAME'   'C_CPG_SAN_Reprogramacion@AG_Out_SAN_Reprogramacion'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'   ''
      'GSW_CHAIN_ID'   589549
      'GSW_ATTEMPTS'   1
      'GSW_AGENT_ID'   ''
      'GSW_CALL_RESULT'   47
      'GSW_TZ_NAME'   'ECT'
      'GSW_RECORD_URI'   'http://10.4.1.93:8888/records/36631'
      'GSW_CONTACT_MEDIA_TYPE'   'voice'
      'GSW_SCRIPT_ID'   2952
      'GSW_CALL_ATTEMPT_GUID'   'Q0HLH0TD5L52R9LBOFSKMO70380010EB'
   AttributeDNIS   '00636784730'
   AttributeThisTrunk   1048616
   AttributeThisDN   '2041993'
   AttributeThisDNRole   1
   AttributeOtherDNRole   2
   AttributeOtherDN   '00XXXXXXXXX'
   AttributeExtensions   [19] 00 01 02 00..
      'UCID'   bin: 88 70 56 5e.. (len=8)
   AttributeTimeinSecs   1582723229 (14:20:29)
   AttributeTimeinuSecs   369000
   AttributeEventSequenceNumber   00000000012d79d6
[...]


OCS:
14:20:00.132 CM_DBCampaign:127  notifySchedCallback ChainID: 589549  GroupDBID:511 Records:57 Chains:57 OnTimer:6 AtWork:51
14:20:00.132 Std 50094 Personal Callback record is not found in a chain
.check_dnc_callback = false
OCMClient[rl_OCServer_b]::Notifying backup, record handle: 36629

14:20:00.132 sent to  OCMClient[rl_OCServer_b]
   [GOMessageType] EventGOReportingData
   Attr GOLibAttrProtocolID   [int]:   72AB62E3
   Attr GOLibAttrReportData   [TKVList]
      EvtCode   EventOCSChainStartProcessing
      ProvID   161
      SwID   102
      GrpID   511
      CmpID   127
      LstID   137
      ChID   589549
      CSGUID   5L8FK4CILT5O7CBN6MPU1A6C3S000017
      ChGUID   K6V8EL95PL06J96AL5SRQDCSV00010NC
      Cause   GOCauseChainNormal
      CAGUID   Q0HLH0TD5L52R9LBOFSKMO70380010E7
      ChAtt   1
      RecHndl   36626
      RecType   5
   Attr GOLibAttrEventNum      [long]:   225058
   Attr GOLibAttrTimestamp      [long]:   1582723200132
   [GOMessageType] EventGOReportingData
   Attr GOLibAttrProtocolID   [int]:   72AB62E3
   Attr GOLibAttrReportData   [TKVList]
      EvtCode   EventOCSChainStartProcessing
      ProvID   161
      SwID   102
      GrpID   511
      CmpID   127
      LstID   137
      ChID   589549
      CSGUID   5L8FK4CILT5O7CBN6MPU1A6C3S000017
      ChGUID   K6V8EL95PL06J96AL5SRQDCSV00010NC
      Cause   GOCauseChainNormal
      CAGUID   Q0HLH0TD5L52R9LBOFSKMO70380010E7
      ChAtt   1
      RecHndl   36626
      RecType   5
   Attr GOLibAttrEventNum      [long]:   225058
   Attr GOLibAttrTimestamp      [long]:   1582723200132
.CPNDigits = <default>; not configured
::CampaignGroup[132`C_CPG_SAN_Reprogramacion@AG_Out_SAN_Reprogramacion].CPNDigits = <default>; not configured
.pre-dial-validation = false<default>; not configured
.pre-dial-validation = true
CallPreview[]::RequestMakeCall {
CallPreview[]::Preview call fault, cannot resolve agent DN
CallProgressor[36626:380010E7]::EventError {
   CallProgressor[36626:380010E7]::EventError{

14:20:00.132 PAEventInfo (ContactInfo):
   OwnerSessionDBID: 132; OriginSessionDBID: 132;
   CallType:  PA_CallOutbound; StatType: PA_StatCallCleanup;
   RecHandle: 36626; CallID: 0;
   PlaceDBID: 0; CallResult: 47;
Call[36626:380010E7]::Applying treatment
14:20:00.132 Trc 50071 Send UserEvent
request to 65200(rl_TServer_p/rl_TServer_b) message RequestDistributeUserEvent
   AttributeUserData   [305] 00 0c 01 00..
      'GSW_STAT_EVENT'   18
      'GSW_CAMPAIGN_DBID'   127
      'GSW_CALL_LIST_DBID'   137
      'GSW_GROUP_DBID'   511
      'GSW_AGENT_DBID'   0
      'GSW_CALL_RESULT'   47
      'GSW_CAMPAIGN_COMPLETE'   0
      'GSW_LIST_COMPLETE'   0
      'GSW_DIAL_MODE'   2
      'GSW_APPLICATION_ID'   161
      'GSW_CALLBACK_TYPE'   5
      'GSW_SCHED_REC_NUM'   6
   AttributeCommunicationDN   'Callback_SAN'
..sent to SRVGENCIMRL3:4000(fd=540)
14:20:00.132 Trc 50071 Send UserEvent
request to 65200(rl_TServer_p/rl_TServer_b) message RequestDistributeUserEvent
   AttributeUserData   [305] 00 0c 01 00..
      'GSW_STAT_EVENT'   14
      'GSW_CAMPAIGN_DBID'   127
      'GSW_CALL_LIST_DBID'   137
      'GSW_GROUP_DBID'   511
      'GSW_AGENT_DBID'   0
      'GSW_CALL_RESULT'   47
      'GSW_CAMPAIGN_COMPLETE'   0
      'GSW_LIST_COMPLETE'   0
      'GSW_DIAL_MODE'   2
      'GSW_APPLICATION_ID'   161
      'GSW_CALLBACK_TYPE'   5
      'GSW_SCHED_REC_NUM'   6
   AttributeCommunicationDN   'Callback_SAN'
..sent to SRVGENCIMRL3:4000(fd=540)
::CallingList[137`CL_CPG_SAN_CONTACTO].dial_log_destination = <default>; not configured
   [GOMessageType] EventGOReportingData
   Attr GOLibAttrProtocolID   [int]:   72AB62E3
   Attr GOLibAttrReportData   [TKVList]
      EvtCode   EventOCSChainProcessed
      ProvID   161
      SwID   102
      GrpID   511
      CmpID   127
      LstID   137
      ChID   589549
      CSGUID   5L8FK4CILT5O7CBN6MPU1A6C3S000017
      ChGUID   K6V8EL95PL06J96AL5SRQDCSV00010NC
      Cause   GOCauseChainDialerError
      ClRes   47
      DlrID   134
      Recs   ("36626"=("106"="47","109"="1582723200","114"="","125"="0"))
   Attr GOLibAttrEventNum      [long]:   225059
   Attr GOLibAttrTimestamp      [long]:   1582723200132
   [GOMessageType] EventGOReportingData
   Attr GOLibAttrProtocolID   [int]:   72AB62E3
   Attr GOLibAttrReportData   [TKVList]
      EvtCode   EventOCSChainProcessed
      ProvID   161
      SwID   102
      GrpID   511
      CmpID   127
      LstID   137
      ChID   589549
      CSGUID   5L8FK4CILT5O7CBN6MPU1A6C3S000017
      ChGUID   K6V8EL95PL06J96AL5SRQDCSV00010NC
      Cause   GOCauseChainDialerError
      ClRes   47
      DlrID   134
      Recs   ("36626"=("106"="47","109"="1582723200","114"="","125"="0"))
   Attr GOLibAttrEventNum      [long]:   225059
   Attr GOLibAttrTimestamp      [long]:   1582723200132
RecTreatment - Apply OK  CallResult = 47
   RecordHandle = 36626  ChainID = 589549 ChainNum = 1
   Phone = 00XXXXXXXXX
   PhoneType = 1
   ListName = CL_CPG_SAN_CONTACTO  TableName = T_CPG_SAN_CONTACTO
   CampaignName = C_CPG_SAN_Reprogramacion
   Attempt = 1
   RecordType = 5
   TZDBID = 102  TZOffset = 3600
   DailyFrom = 32400 (09:00:00)  DailyTill = 54000 (15:00:00)
   DialSchedTime = 1582723200
   Name = SAN_AgentCallbackError
   RecActionCode = 9 AssignToGroup
   CallActionCode = 0 NoCallActionCode
   TreatmentInterval = 1440
   TreatmentCycleAttempts = 1
   TreatmentIncrement = 1
::CallingList[137`CL_CPG_SAN_CONTACTO].dial_log_destination = <default>; not configured
SetRecordStatus(): status Ready set for record ChainID=589549, ChainN=1, RecordHandle=36626
   [GOMessageType] EventGOReportingData
   Attr GOLibAttrProtocolID   [int]:   72AB62E3
   Attr GOLibAttrReportData   [TKVList]
      EvtCode   EventOCSChainUnloaded
      ProvID   161
      SwID   102
      GrpID   511
      CmpID   127
      LstID   137
      ChID   589549
      CSGUID   5L8FK4CILT5O7CBN6MPU1A6C3S000017
      ChGUID   K6V8EL95PL06J96AL5SRQDCSV00010NC
      Cause   GOCauseChainReschedToContinue
      TrID   166
      Recs   ("36626"=("104"="6","105"="1","106"="47","107"="1","108"="1582723200"))
   Attr GOLibAttrEventNum      [long]:   225060
   Attr GOLibAttrTimestamp      [long]:   1582723200132
   [GOMessageType] EventGOReportingData
   Attr GOLibAttrProtocolID   [int]:   72AB62E3
   Attr GOLibAttrReportData   [TKVList]
      EvtCode   EventOCSChainUnloaded
      ProvID   161
      SwID   102
      GrpID   511
      CmpID   127
      LstID   137
      ChID   589549
      CSGUID   5L8FK4CILT5O7CBN6MPU1A6C3S000017
      ChGUID   K6V8EL95PL06J96AL5SRQDCSV00010NC
      Cause   GOCauseChainReschedToContinue
      TrID   166
      Recs   ("36626"=("104"="6","105"="1","106"="47","107"="1","108"="1582723200"))
   Attr GOLibAttrEventNum      [long]:   225060
   Attr GOLibAttrTimestamp      [long]:   1582723200132
UpdateRecord Handle:36626 ChainID:589549 ChainNum:1
14:20:00.132 CM_DBCallRecord(137-127-511): DBServer 'rl_OCSDBServer_p for CL_CPG_SAN_CONTACTO (780)' SQL:  update T_CPG_SAN_CONTACTO set call_result=47,agent_id='',call_time=1582723200,dial_sched_time=1582723200,record_type=6,record_status=1,attempt=1,switch_id=0  where chain_id=589549 and chain_n=1 [ReqID=5703057]
14:20:00.132 CM_DBCampaign:127 ProcessChain ChainID=589549 GroupDBID:511 Records:57 Chains:56 OnTimer:6 AtWork:50
Call[36626:380010E7]::no treatment for the call result
::CallingList[137`CL_CPG_SAN_CONTACTO].dial_log_destination = <default>; not configured
Call[36626:380010E7]::Deleting chained calls {
Call[36626:380010E7]::Deleting call{
CallPreview[]::RequestClearCall {
}
}
}
}
}
}

Im checking agent in ccpulse, using the statserver connected to OCS, and the state seems ok. Nothing strange. Any ideas?
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7623
  • Karma: 56330
Re: cannot resolve agent DN
« Reply #6 on: February 27, 2020, 12:53:04 AM »
In URS you are just showing a part of the call, until EventQueued...post the WHOLE log pls. Also OCS doesn't show the Dial Request.

Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2739
  • Karma: 44
Re: cannot resolve agent DN
« Reply #7 on: February 27, 2020, 01:07:14 AM »
I suppose the requested agent is not member of agent group "AG_Out_SAN_Reprogramacion"
Logged
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline genesianonano

  • Newbie
  • *
  • Posts: 4
  • Karma: 0
Re: cannot resolve agent DN
« Reply #8 on: November 19, 2021, 10:18:05 PM »
Hi,

Anybody knows any way to route a personal callback record to an agent that do not belong to the campaign agent group?

Thanks for your help.
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7623
  • Karma: 56330
Re: cannot resolve agent DN
« Reply #9 on: November 19, 2021, 10:34:42 PM »
Please don't mix the posts. Open a new one.

Enviado de meu SM-N9600 usando o Tapatalk

Logged

Offline genesianonano

  • Newbie
  • *
  • Posts: 4
  • Karma: 0
Re: cannot resolve agent DN
« Reply #10 on: November 22, 2021, 08:58:38 PM »
Hi,

Sorry but i think this is the correct post. In fact, i am getting the same error 'cannot resolve agent DN' due the target agent does not belong to campaign agent group, and precisely, that's what I need.

Maybe i had to explain better my case, sorry about this.


{CampaignGroup[139`***********@***********] -> Application[125`OCServer]}; <default>: not configured
CallPreview[]::RequestMakeCall {
CallPreview[]::Preview call fault, cannot resolve agent DN
CallProgressor[43:7O00000T]::EventError {
CallProgressor[43:7O00000T]::EventError{



13:53:52.752 PAEventInfo (ContactInfo):
OwnerSessionDBID: 139; OriginSessionDBID: 139;
CallType: PA_CallOutbound; StatType: PA_StatCallCleanup;
RecHandle: 43; CallID: 0;
PlaceDBID: 0; CallResult: 47;
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2739
  • Karma: 44
Re: cannot resolve agent DN
« Reply #11 on: November 22, 2021, 09:06:48 PM »
Do you have dedicated campaign for personal callbacks? If yes, why you cannot add the agent to related campaign (agent) group?
Logged
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline genesianonano

  • Newbie
  • *
  • Posts: 4
  • Karma: 0
Re: cannot resolve agent DN
« Reply #12 on: November 23, 2021, 07:30:59 PM »
Hi,

Thanks for your reply.

There are not a campaign dedicated for personal callbacks.

The agents are going to be changing from one campaign to another, and we need to route the personal callback records even they do not belong to the campaign group.

Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2739
  • Karma: 44
Re: cannot resolve agent DN
« Reply #13 on: November 23, 2021, 07:54:55 PM »
I do not think it is possible at all. In case of preview campaign, you should use Treatment to reassign the record to the agent's assigned group. In other cases, where routing is involved, you can do the same or just assign dynamically the agent to required agent group to allows agent to handle the record. I would personally prefer design/arch, where there is a general campaign for personal records only, so it more easier to maintain, configure and operate with such campaign
Logged
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)
Pages: [1]   Go Up
« previous next »