Author Topic: agent-greeting / customer-greeting override  (Read 64 times)

Offline IVIik

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agent-greeting / customer-greeting override
« on: February 13, 2020, 10:32:05 PM »
Hi all, does anyone out there override 'agent-greeting' and 'customer-greeting' set on an agent login by setting the same in a routing strategy using UpdateExtension?

We've tried it and despite the SIP deployment guide stating it should take precedence; It does not.

We have removed the greetings from the agent login to prove the strategy setting the greetings in AttributeExtension does work. It does.

Thanks