Author Topic: Not able to dial internal call from wde to dn  (Read 262 times)

Offline Django

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Not able to dial internal call from wde to dn
« on: March 04, 2020, 03:42:13 PM »
Hi Members,

I am not able to dial call from WDE to dn internally getting below error in logs. 483 too many hops. Please help.

  --- DestBusy ---
  +++ Post-event +++
    Type EventDestinationBusy
    Devices: <2000/2000> <1001/1001> <-/->
    Calls: 16777356/006d02f58e6c208c/16777356.641cb50/c:1/r:0 0/none
    Parties:   D2000/2000.61c1fd0-641cb50:1/l:1/r:0/Failed,Active,Origination
          D1001/1001.61c2220-641cb50:1/l:2/r:0/Blocked,DNull,Destination
          none
    Cause: Blocked/35, Info: 0
    Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=1
  --- Post-event ---
11:58:57.064 --- CIFace::Event ---
11:58:57.064: check call postponed until end of operation
11:58:57.064 SIPCONN(1001): terminate dialog
11:58:57.064: SipDialog: set monitor 0000000000000000
11:58:57.064: SipDialog::Terminate(state=9,reason=0)
11:58:57.064 SIPCONN(1001): state e:4,p:6,s:6,c:8,rc:483,m:1
11:58:57.064 SIPCONN(2000): CheckUpdateTransferStatus: no original dialog
11:58:57.064 SIPPARTY(1001): 16777496 verify update of party-connection state F-F
11:58:57.064 SIPCONN(1001): SIPCONN(00000000061b8a40,UH9ITBFF4T0CP5OKV4PUFCV1KC00008O) -Tr(1044,SipTransactionConnectNewParty)
11:58:57.064: Tr(1044,SipTransactionConnectNewParty):failed
11:58:57.064: Sc(1039):step 4, Tr(1044,SipTransactionConnectNewParty) - failed
11:58:57.064: Tr(1039,SipScenario):failed
11:58:57.064: SIPCM: transaction Tr(1039,SipScenario) failed
11:58:57.064: PI-1: 00 S[IN]D[2000]C[*D[2000]]P[1001]
11:58:57.064: PI: 01 S[FN]D[1001]P[2000], busy scheduled
11:58:57.064: party cannot be recovered
11:58:57.064: CALLSTATE(a:2,d:0,i:0,e:0,r:0,o:0)
11:58:57.064: apply fast busy tone for device '1001'
11:58:57.064: ERROR: No treatment services are configured
11:58:57.064: ERROR: 1000001d, GetDeviceManager().ResolveServiceDevice(call, SIP_MEDIA_SERVICE_MUSIC, geoLocation.CStr(), false,result), SipMediaResourceManager.cpp,238
11:58:57.064: ERROR: 1000001d, CreateMusicDevice(context, call, party, endPoint, type, device), SipMediaResourceManager.cpp,252
11:58:57.064: ERROR: 1000001d, CreateMusicServiceInternal(context,call,party,type,endPoint,musicService), SipMediaResourceManager.cpp,271
11:58:57.064: cannot create music service 4
11:58:57.064: cannot attach busy tone. Please check configuration.
11:58:57.064: previous scenario Tr(1039,SipScenario) is not cleaned up
11:58:57.064: Sc(1039):step 0, Tr(1045,SipTransactionRejectCall) - begin
11:58:57.064 SIPCONN(2000): re-invite-called-initiated
11:58:57.064 SIPCONN(2000): SIPCONN(00000000061b9350,UH9ITBFF4T0CP5OKV4PUFCV1KC00008N) +Tr(1045,SipTransactionRejectCall)
11:58:57.064: Sending  [0,UDP] 405 bytes to 192.168.32.130:5060 >>>>>
SIP/2.0 483 Too Many Hops
From: sip:2000@WIN-PAPK5L4GODV;tag=AA44B13C-9385-4F1D-87CA-EEF0EA3495B0-278
To: <sip:1001@192.168.32.130:5060>;tag=AA44B13C-9385-4F1D-87CA-EEF0EA3495B0-279
Call-ID: 01C376B5-E60A-4F82-B7D6-7C958D102EA5-139@192.168.32.130
CSeq: 1 INVITE
Via: SIP/2.0/UDP 192.168.32.130:5060;branch=z9hG4bK970EB101-40BB-4E4E-84ED-50DB51F31CA2-139;received=192.168.32.130
Content-Length: 0

Offline Kubig

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Re: Not able to dial internal call from wde to dn
« Reply #1 on: March 04, 2020, 11:10:04 PM »
It is necessary to post the log fragment before the EventDestinationBusy is fired. From current fragment root-cause cannot be found
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline Django

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Re: Not able to dial internal call from wde to dn
« Reply #2 on: March 05, 2020, 12:36:55 AM »
11:58:57.064: SipDialog: event CALLING_RESREJECT, t=282, s=9, r=5, m=00000000061b8af8 port=5060
11:58:57.064: CID:CUUID>01C376B5-E60A-4F82-B7D6-7C958D102EA5-140@192.168.x.x:7D04KUA6UT0J7BLLFD2GLU8H3C00004C:
11:58:57.064 SIPCONN(1001): HandleSipDialogEvent(CALLING_RESREJECT)
11:58:57.064 SIPCONN(1001): ConvertResponse: 483
11:58:57.064 SIPCONN(1001): ConvertResponse: no conversion configured for 483
11:58:57.064 SIPCONN(1001): Failed to obtain Media Server ID
11:58:57.064 SIPCONN(1001): Failed to obtain Media Server ID
11:58:57.064 SIPCONN(1001): state e:4,p:0,s:6,c:8,rc:483,m:1
11:58:57.064 SIPCONN(2000): CheckUpdateTransferStatus: no original dialog
11:58:57.064 SIPPARTY(1001): 16777496 verify update of party-connection state N-F
11:58:57.064 SIPPARTY(1001): 16777496 update party-connection state N-F
11:58:57.064 +++ CIFace::Event +++
  +++ Pre-event +++
    Type EventDestinationBusy
    Devices:   
    Calls: 16777356/006d02f58e6c208c/16777356.641cb50/c:1/r:0 0/none
    Parties:   D2000/2000.61c1fd0-641cb50:1/l:1/r:0/Dialing,Active,Origination
          D1001/1001.61c2220-641cb50:1/l:2/r:0/Null,DNull,Destination
          none
    Cause: Blocked/35, Info: 0
    Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=1
  --- Pre-event ---
  +++ DestBusy +++
    SetFailed: party 2000.61c1fd0-641cb50:1, cause Blocked
@11:58:57.0640
  • 8.1.103.76 distribute_event: message EventDestinationBusy

   AttributeEventSequenceNumber   0000000000000140
   AttributeTimeinuSecs   64000
   AttributeTimeinSecs   1583303337 (11:58:57)
   AttributeExtensions   [23] 00 01 01 00..
      'BusinessCall'   0
   AttributeOtherDNRole   2
   AttributeOtherDN   '1001'
   AttributePartyUUID   '1CRA9MNFD101F0PK58QCJF7PFS0000FC'
   AttributeThisDNRole   1
   AttributeThisDN   '2000'
   AttributeDNIS   '1001'
   AttributeTransferConnID   006d02f58e6c2047
   AttributeCallUUID   '7D04KUA6UT0J7BLLFD2GLU8H3C00004C'
   AttributeConnID   006d02f58e6c208c
   AttributeCallID   16777356
   AttributePropagatedCallType   4
   AttributeCallType   4
   AttributeCallState   5
11:58:57.064 Int 04544 Interaction message "EventDestinationBusy" generated

Offline cavagnaro

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Re: Not able to dial internal call from wde to dn
« Reply #3 on: March 05, 2020, 01:38:05 AM »
11:58:57.064: ERROR: No treatment services are configured

You have a missing object and therefore there is no way you get a Busy treatment

Check SIP Server guide and GVP to provide treatments

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Offline hsujdik

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Re: Not able to dial internal call from wde to dn
« Reply #4 on: March 05, 2020, 02:24:02 AM »
11:58:57.064: ERROR: No treatment services are configured

You have a missing object and therefore there is no way you get a Busy treatment

Check SIP Server guide and GVP to provide treatments

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That doesn't look like his problem itself. Just a problem to reproduce the fast busy tone indicating that the call has failed.

483 Too Many Hops might indicate a Softswitch or SBC problem or even a loop on the signaling path.
« Last Edit: March 05, 2020, 02:26:48 AM by hsujdik »

Offline Django

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Re: Not able to dial internal call from wde to dn
« Reply #5 on: March 05, 2020, 03:05:12 PM »
Yes hsujdik,
Also there is no sbc in this case as it is an internal call from one dn to other dn via wde.
via logs i m not clear what configuration i am missing  :-\

Offline cavagnaro

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Re: Not able to dial internal call from wde to dn
« Reply #6 on: March 05, 2020, 09:31:18 PM »
Clean your errors and try again. Start by the basic missing objects.

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