Genesys Intelligent Automation test

[gen_den]

Guys,

I have GIA up and running, I need to know how can I test with the existing application provided by GIA, also how can I use it with Google Dialogflow?
Genesys help document is not much of help.

if any pointers would be great.

Thanks

[genesysguru]

Is this the documentation you are referring to?

https://docs.genesys.com/Documentation/GAAP/Current/iaBots/DialogFlow

[gen_den]

Yes that's the one I am following .

[hsujdik]

Hi. What part are you struggling on?

[gen_den]

Hi,

I can see all the modules in GIA , can you please let me now how can i trigger these modules to verify if its working?
I assume from MCP i can trigger these right? but I cannot see any VXML file which I can use to trigger these modules in GIA.

Can you please suggest how to do that?

[hsujdik]

You need to point the VXML file in your IVR Profile to the GIA app. Check the link below:
https://docs.genesys.com/Documentation/GAAP/latest/iaBots/DeployingVoicebots

The example would be:
http://<GIA_VUI_SERVER>:<GIA_VUI_PORT>/fish-vui/start/GenesysGVP8_GoogleSR_GoogleSS.jsp?testsiteid=53&istestcall=true&authtoken=303a935e028b1aae234476fed4a591c3b21601b40d3d1351e23384bc0b99700d&mrcpversion=2

The "testsiteid" is the ID of your application in GIA. It is note really clear where you can get it in an easy way. I obtain it from the link I use to open/edit the application in the GIA administration page.

The "authtoken" you can get from the Company Details page, as described on the link I provided above.

[gen_den]

Hey,

Thanks I was able to trigger the application of GIA using site-id.
however I want to ask what about the Natural Language template and other modules, they don't have site-id parameter , how can I trigger those application?

Any idea?

[gen_den]

My Goal is to create a Voice bot using Google Dialogflow with a small use case.
If anyone has done it already , it would be great if they can share the details .

I am trying to do it using documentation but it's not much of help.

[hsujdik]

The natural language is one of the modules... Unfortunately, my lab has expired its license so I cannot check exactly the steps I performed. If everything is set up properly, you will be able to see your Dialog Flow intents on the last tab of that module.

[gen_den]

Yes I can see intents and intents created in Dialogflow appears in  GIA .
I am just trying to figure out to invoke the NLU module.

can you please let  know if you successfully  implemented VoiceBot with Google?

[hsujdik]

[quote author=AK link=topic=11574.msg52754#msg52754 date=1586145042]
Yes I can see intents and intents created in Dialogflow appears in  GIA .
I am just trying to figure out to invoke the NLU module.

can you please let  know if you successfully  implemented VoiceBot with Google?
[/quote]
Yes, we did... how is your URL for the IVR Profile? Did you find the site-id for the Natural Language module?

Also, there are some things that are not on the documentation of GIA that I had to do by myself:

1. On the MCPs, you have to set the option [asr].defaultengine to nativegsr. Otherwise, you will be directed to an error application/prompt;
2. On the Configuration parameters of GIA, you have to set the option DialogEngine.Provider to "SlotBucket" (without the quotes).

[gen_den]

Hey Thanks for the suggestions
It works I can invoke the module from MCP using IVR profile. Also i made those changes as you suggested .

I am able to invoke the Natural Language module. I just need to now focus on creating Intents and logic.

Thanks a lot for your help .

[gen_den]

Hi All,

I have issue in playing the final response to caller which I Have created in Dialogflow.

The final response I get from Google is under variable "NLTextResponse". The Genesys release notes says  that

"The default Text Responses from Google Dialogflow can now be accessed
using the NLTextResponse variable. (SPCHSTRM-2744) "


I am not sure how to access  text in this variable and in which block i have to do that , so I can play it back to caller.
has anyone come across same issue?

Appreciate your help in same.

[cavagnaro]

I think you need to enable shadow variables

[gen_den]

Ok I am not sure if I need to enable something in GIA level.
However will check what shadow variable is.