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Offline Gaia

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Fetch agent détails
« on: April 06, 2020, 09:04:28 AM »
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Hi Genesysers,

Hope you'all fine with this lockdown measures wordwilde.

Is there a URS fuction to have the last name and first name of the agent who initiated a consultation using emplyeeID (IW_RoutingBasedOriginalEmployeeId)

I am using composer.

Thanks for your Help

Gaia
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Offline René

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Re: Fetch agent détails
« Reply #1 on: April 06, 2020, 09:49:37 AM »
Hi Gaia,

Yes, there exists such possibility using URS FindConfigObject function. You can find details here - [url=https://docs.genesys.com/Documentation/R/latest/Ref/FunctionsUpdate]https://docs.genesys.com/Documentation/R/latest/Ref/FunctionsUpdate[/url]

R.
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Offline Gaia

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Re: Fetch agent détails
« Reply #2 on: April 06, 2020, 10:36:40 AM »
Thank you  :) ;) ;)
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