Author Topic: Genesys Outbound VOIP  (Read 942 times)

Offline ranchristo1

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Genesys Outbound VOIP
« on: April 26, 2020, 05:28:00 AM »
Unable to use Outbound solution. The sip server does not dial out. It sends the request to GVP for CPD but after that it fails to dial.

message RequestMakePredictiveCall
   AttributeThisDN   '100000'
   AttributeOtherDN   '9082020078'
   AttributeTimeout   120
   AttributeUserData   [711] 00 18 00 00..
      'GSW_PHONE'   '9082020078'
      'GSW_TZ_OFFSET'   -25200
      'GSW_CALLING_LIST'   'cltest'
      'GSW_CAMPAIGN_NAME'   'camptest'
      'InteractionType'   'Outbound'
      'InteractionSubtype'   'OutboundNew'
      'GSW_RECORD_HANDLE'   1
      'GSW_APPLICATION_ID'   142
      'GSW_CAMPAIGN_GROUP_DBID'   101
      'GSW_CALLING_LIST_DBID'   101
      'GSW_SWITCH_DBID'   101
      'GSW_CAMPAIGN_GROUP_NAME'   'camptest@ag_HR__Benefits'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'   ''
      'GSW_CHAIN_ID'   1
      'GSW_ATTEMPTS'   2
      'GSW_AGENT_ID'   ''
      'GSW_CALL_RESULT'   28
      'GSW_TZ_NAME'   'PST'
      'GSW_RECORD_URI'   'http://192.168.0.25:7021/records/1'
      'GSW_CALL_ATTEMPT_GUID'   '02ADC74RKGFA950T340AHG5AES000001'
      'GSW_CONTACT_MEDIA_TYPE'   'voice'
      'GSW_CALL_TYPE'   'REGULAR'
      'GSW_QUEUE_DBID'   106
      'GSW_SESSION_DBID'   101
   AttributeExtensions   [121] 00 04 00 00..
      'call_answer_type_recognition'   'no_am_detection'
      'cpd-record'   'off'
      'cpd-on-connect'   'off'
      'call_timeguard_timeout'   0
   AttributeReferenceID   8
16:23:22.722 Int 04543 Interaction message "RequestMakePredictiveCall" received from 30 ("ocs")
16:23:22.722  -- created: CRequest@44ddf10 RequestMakePredictiveCall-ocs[30]/8
16:23:22.722: $+TLIB:CTI:Unknown:0:0
16:23:22.722 +++ CIFace::Request +++
   -- new invoke
  Parsed: RequestMakePredictiveCall
  From: ocs[30]/8
  Numbers: +<100000> -<9082020078>
  Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
  -----
   -- validate
   -- state check: ok
  CIFace: Sent CRequest@44ddf10 RequestMakePredictiveCall-ocs[30]/8
  FinishRequest CRequest@44ddf10 RequestMakePredictiveCall-ocs[30]/8
   IFace stats: q=0 s=0
   -- complete
16:23:22.731: ResolveCallInfo: set flag DIAL_PLAN_PROCESSING
16:23:22.732: SIPTR(0): Begin step 0 - SipTransactionResolveCallInfoByDialPlan(1)
16:23:22.733: DialPlan: No dialplan defined for 100000.
16:23:22.733: GetRegistration::Unable to resolve number for DN:9082020078
16:23:22.733: DialPlan: No rule applied, using original destination '9082020078'.
16:23:22.733: DialPlan: clear flag 0x100, callId 16777217
16:23:22.734: Number:[9082020078] is not internal, looking for service
16:23:22.734: Selected for Dn 9082020078(geo-loc[]:partitionId[SipServerDefaultPartition]:cpdCapability[CPD_REQUIRED]): Service 9082020078_Trunk (geo-loc[], priority[0], capacity 0 (0% of 0))
16:23:22.735: ProcessDialPlanResult: Connecting to DEVICE(9,9082020078).
16:23:22.735: RID:CUUID>8:003633KRCGFA9EOI340AHG5AES000001:
16:23:22.735: Create regular call
@16:23:22.7359 {tscp.call {constructed} {uuid 017MB5KRUKFA9EOI340AHG5AES000002} {connection-id 006a02f9e3b3a001} {call-id 16777217}}
   -- created call_info_tspp 006a02f9e3b3a001@4c879b0
@16:23:22.7360 Call [006a02f9e3b3a001]: urid 0001006a
   -- created aTmCall 4c87cd0/4c879b0
   -- TmCallThread created: 4c87fd0
  SetANI for 4c87cd0:1: 100000
  SetDNIS for 4c87cd0:1: 9082020078
16:23:22.737 SIPCONN(100000): set monitor 4c836c0, 4c88078
16:23:22.737: SIPCALL(16777217): add party '100000'
16:23:22.737 SIPPARTY(100000): Set Origination Info DN - 100000 ; Location - SIP_Switch for party 100000
   -- created party_info_tspp 4c82080
   -- created aTmParty 4c822e0
   SetRole: Origination for 100000.4c822e0-4c87cd0:1
   -- AddParty to 4c87cd0: 100000.4c822e0-4c87cd0:1
   -- new TSCP call leg 1
   -- call leg created leg_id=1
  CreateParty new internal: 100000.4c822e0-4c87cd0:1
16:23:22.738: Call 16777217 dn 100000 SetPartyId 16777217
16:23:22.739 SIPCONN(9082020078): set monitor 4c84660, 4c88a78
16:23:22.739: SIPCALL(16777217): add party '9082020078'
16:23:22.739 SIPPARTY(9082020078): Set Origination Info DN - 100000 ; Location - SIP_Switch for party 9082020078
   -- created party_info_tspp 4c84500
   -- created aTmParty 4c81a10
   SetRole: Destination for 9082020078.4c81a10-4c87cd0:1
   -- AddParty to 4c87cd0: 9082020078.4c81a10-4c87cd0:1
   -- new TSCP call leg 2
   -- call leg created leg_id=2
  CreateParty new external: 9082020078.4c81a10-4c87cd0:1
16:23:22.739: Call 16777217 dn 9082020078 SetPartyId 16777218
16:23:22.739: CPD on Media Server
16:23:22.740: Number:[9082020078] is not internal, looking for service
16:23:22.740: Selected for Dn 9082020078(geo-loc[]:partitionId[SipServerDefaultPartition]:cpdCapability[CPD_REQUIRED]): Service 9082020078_Trunk (geo-loc[], priority[0], capacity 0 (0% of 0))
16:23:22.740: SIPTR(1): complete
16:23:22.740: SIPTR(0): Step 0 - SipTransactionResolveCallInfoByDialPlan(1) complete
16:23:22.740: SIPTR(0): Begin step 1 - SipTransactionChangePartyState(2)
  +++ CIFace::Event +++
    +++ Pre-event +++
      Type EventOriginated
      Devices: <100000/100000> <-/9082020078> <-/->
      Calls: 16777217/006a02f9e3b3a001/16777217.4c87cd0/c:0/r:0 0/none
      Parties:   D100000/100000.4c822e0-4c87cd0:1/l:1/r:0/Null,Origination
            X9082020078/9082020078.4c81a10-4c87cd0:1/l:2/r:0/Null,Destination
            none
      Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
    --- Pre-event ---
    +++ Dialing +++
      SetContext: for party 100000.4c822e0-4c87cd0:1
16:23:22.741: internal call originator not found
16:23:22.741: SIPS-IID:003633KRCGFA9EOI340AHG5AES000001:006a02f9e3b3a001:003633KRCGFA9EOI340AHG5AES000001:TLIBEVT
      +++ CIFace::Event +++
        +++ Pre-event +++
          Type EventInitiated
          Devices: <100000/100000> <-/9082020078> <-/->
          Calls: 16777217/006a02f9e3b3a001/16777217.4c87cd0/c:0/r:0 0/none
          Parties:   D100000/100000.4c822e0-4c87cd0:1/l:1/r:0/Null,Origination
                X9082020078/9082020078.4c81a10-4c87cd0:1/l:2/r:0/Null,Destination
                none
          Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
        --- Pre-event ---
        +++ NewCall +++
           -- call is consultation
16:23:22.742: device off hook
          SetActive: party 100000.4c822e0-4c87cd0:1, cause Null
          SetOriginating: party 100000.4c822e0-4c87cd0:1, cause NewCall
           -- party_info 100000.4c82080 state change: from <Null> to <Initiated>
           -- call_info::committed created
@16:23:22.7426 [ISCC] Call object is created: c:006a02f9e3b3a001,4c879b0
@16:23:22.7427 [ISCC] Call created:
   + c:006a02f9e3b3a001,4c879b0 @ m:0000000000000000,0 p:0 i:01000001 nw:0000000000000000 t:3
@16:23:22.7429 [ISCC] Party added [ddp view]:
   @ c:006a02f9e3b3a001,4c879b0 @ m:0000000000000000,0,0000000000000000 p:2 i:01000001 nw:7fff00000000:0000000000000000 t:3
   + p:4c82080 @ c:006a02f9e3b3a001,4c879b0 r:1 t:0 s:1 n:100000
     p:4c84500 @ c:006a02f9e3b3a001,4c879b0 r:2 t:1 s:0 n:9082020078
@16:23:22.7429 [ISCC] Party object is created: p:0000000000000000,4c82080 n:100000:
@16:23:22.7429 [ISCC] Party added:
   @ c:006a02f9e3b3a001,4c879b0 @ m:0000000000000000,0 p:1 i:01000001 nw:0000000000000000 t:3
   + p:0000000000000000,4c82080 @ c:006a02f9e3b3a001,4c879b0 r:1 ----- n:100000:
        --- NewCall ---
        +++ Post-event +++
          Type EventInitiated
          Devices: <100000/100000> <-/9082020078> <-/->
          Calls: 16777217/006a02f9e3b3a001/16777217.4c87cd0/c:1/r:0 0/006a02f9e3b3a001/16777217.4c87cd0/c:1/r:0
          Parties:   D100000/100000.4c822e0-4c87cd0:1/l:1/r:0/Originating,Origination
                X9082020078/9082020078.4c81a10-4c87cd0:1/l:2/r:0/Null,Destination
                none
          Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
        --- Post-event ---
      --- CIFace::Event ---
      SetDialling: party 100000.4c822e0-4c87cd0:1, cause Null
       -- party_info 100000.4c82080 state change: from <Initiated> to <Connected,Dialing>
@16:23:22.7432
  • 8.1.102.72 distribute_response: message EventDialing

   AttributeEventSequenceNumber   0000000000000077
   AttributeTimeinuSecs   743222
   AttributeTimeinSecs   1587846202 (16:23:22)
   AttributeExtensions   [2] 00 00..
   AttributeReferenceID   8
   AttributeOtherDNRole   2
   AttributeOtherDN   '9082020078'
   AttributePartyUUID   '017MB5KRUKFA9EOI340AHG5AES000003'
   AttributeThisDNRole   1
   AttributeThisDN   '100000'
   AttributeDNIS   '9082020078'
   AttributeUserData   [711] 00 18 00 00..
      'GSW_PHONE'   '9082020078'
      'GSW_TZ_OFFSET'   -25200
      'GSW_CALLING_LIST'   'cltest'
      'GSW_CAMPAIGN_NAME'   'camptest'
      'InteractionType'   'Outbound'
      'InteractionSubtype'   'OutboundNew'
      'GSW_RECORD_HANDLE'   1
      'GSW_APPLICATION_ID'   142
      'GSW_CAMPAIGN_GROUP_DBID'   101
      'GSW_CALLING_LIST_DBID'   101
      'GSW_SWITCH_DBID'   101
      'GSW_CAMPAIGN_GROUP_NAME'   'camptest@ag_HR__Benefits'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'   ''
      'GSW_CHAIN_ID'   1
      'GSW_ATTEMPTS'   2
      'GSW_AGENT_ID'   ''
      'GSW_CALL_RESULT'   28
      'GSW_TZ_NAME'   'PST'
      'GSW_RECORD_URI'   'http://192.168.0.25:7021/records/1'
      'GSW_CALL_ATTEMPT_GUID'   '02ADC74RKGFA950T340AHG5AES000001'
      'GSW_CONTACT_MEDIA_TYPE'   'voice'
      'GSW_CALL_TYPE'   'REGULAR'
      'GSW_QUEUE_DBID'   106
      'GSW_SESSION_DBID'   101
   AttributeCallUUID   '003633KRCGFA9EOI340AHG5AES000001'
   AttributeConnID   006a02f9e3b3a001
   AttributeCallID   16777217
   AttributePropagatedCallType   3
   AttributeCallType   3
   AttributeCallState   0
16:23:22.743 Int 04544 Interaction message "EventDialing" generated
16:23:22.743 Trc 04542 EventDialing sent to [30] (00000005 ocs 192.168.0.25:53667)
    --- Dialing ---
    +++ Post-event +++
      Type EventOriginated
      Devices: <100000/100000> <-/9082020078> <-/->
      Calls: 16777217/006a02f9e3b3a001/16777217.4c87cd0/c:1/r:0 0/006a02f9e3b3a001/16777217.4c87cd0/c:1/r:0
      Parties:   D100000/100000.4c822e0-4c87cd0:1/l:1/r:0/Dialing,Origination
            X9082020078/9082020078.4c81a10-4c87cd0:1/l:2/r:0/Null,Destination
            none
      Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
    --- Post-event ---
  --- CIFace::Event ---
16:23:22.743: SIPTR(2): complete
16:23:22.743: SIPTR(0): Step 1 - SipTransactionChangePartyState(2) complete
16:23:22.752: SIPTR(0): Begin step 2 - SipTransactionMakeCall(3)
16:23:22.753: SipDialog: set monitor 4c83798
16:23:22.753 SIPCONN(100000): main dialog 0 created, flags 0x21f
Session value of the SDP is

Version values of the SDP is

16:23:22.755 SIPCONN(100000): media server engaging timer of 30000 msec is started
16:23:22.755: add party info '100000' state 1.
16:23:22.756: SIPDLG[9]: register TRN[67]
16:23:22.756: SIPDLG[9]: TRN[67] flags set to 0x6
16:23:22.756: GSProxyRegistar: Round robin slot selected for [GVP_MSML]
16:23:22.756: DIALOG_TRANSPORT_ASSOCIATION [9->GVP_MSML@192.168.0.25:5160:1] SET
16:23:22.756: Sending  [0,UDP] 1041 bytes to 192.168.0.25:5160 >>>>>
INVITE sip:msml@192.168.0.25:5160;media-service=cpd;gvp-tenantid=[Environment] SIP/2.0
From: <sip:9082020078@192.168.0.25:5060>;tag=0091BAAE-9B63-1EA4-BB12-1900A8C0AA77-27
To: <sip:100000@192.168.0.25:5060>
Call-ID: 0091BA86-9B63-1EA4-BB12-1900A8C0AA77-25@192.168.0.25
CSeq: 1 INVITE
Content-Length: 270
Content-Type: application/sdp
Via: SIP/2.0/UDP 192.168.0.25:5060;branch=z9hG4bK0091BAC2-9B63-1EA4-BB12-1900A8C0AA77-5
Contact: <sip:9082020078@192.168.0.25:5060>
Allow: ACK, BYE, CANCEL, INFO, INVITE, MESSAGE, NOTIFY, OPTIONS, PRACK, REFER, UPDATE
Max-Forwards: 70
X-Genesys-gsw-session-dbid: 101
X-Genesys-gsw-predictive-call: on
X-Genesys-CallUUID: 003633KRCGFA9EOI340AHG5AES000001
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: timer


v=0
o=Genesys 1587846203 1 IN IP4 0.0.0.0
s=3pcc Make Call
c=IN IP4 0.0.0.0
t=0 0
m=audio 10000 RTP/AVP 101 0 8 4 18 3
a=rtpmap:101 telephone-event/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:4 G723/8000
a=rtpmap:18 G729/8000
a=rtpmap:3 GSM/8000

16:23:22.757: SipDialog: event SEND_INVITE, t=67, s=2, r=6, m=4c83798
16:23:22.757: CID:CUUID>0091BA86-9B63-1EA4-BB12-1900A8C0AA77-25@192.168.0.25:003633KRCGFA9EOI340AHG5AES000001:
16:23:22.757 SIPCONN(100000): HandleSipDialogEvent(SEND_INVITE) - filtered
16:23:22.757 SIPCONN(100000): sdp state SDP_STATE_NULL, event SDP_EVENT_OFFER_SENT
16:23:22.757 SIPCONN(100000): new sdp state SDP_STATE_OFFER_SENT, event SDP_EVENT_OFFER_SENT
16:23:22.757 SIPCONN(100000): state e:10,p:1,s:1,c:19,rc:0,m:1
16:23:22.757 SIPPARTY(100000): 16777217 verify update of party-connection state I-I
16:23:22.757 --- CIFace::Request ---
16:23:22.757: $-TLIB:CTI:Unknown:0:0

16:23:22.768: $+NET:SIP::0:0
16:23:22.768: SIPTR: Received [0,UDP] 331 bytes from 192.168.0.25:5160 <<<<<
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.0.25:5060;branch=z9hG4bK0091BAC2-9B63-1EA4-BB12-1900A8C0AA77-5
From: <sip:9082020078@192.168.0.25:5060>;tag=0091BAAE-9B63-1EA4-BB12-1900A8C0AA77-27
To: <sip:100000@192.168.0.25:5060>
CSeq: 1 INVITE
Call-ID: 0091BA86-9B63-1EA4-BB12-1900A8C0AA77-25@192.168.0.25
Content-Length: 0



16:23:22.768: SipDialog: event CALLING_RESPROV, t=67, s=2, r=5, m=4c83798
16:23:22.768: CID:CUUID>0091BA86-9B63-1EA4-BB12-1900A8C0AA77-25@192.168.0.25:003633KRCGFA9EOI340AHG5AES000001:
16:23:22.768 SIPCONN(100000): HandleSipDialogEvent(CALLING_RESPROV)
16:23:22.768 SIPCONN(100000): Capabilities 20013f
16:23:22.768 SIPCONN(100000): reliable=0
16:23:22.768 SIPCONN(100000): store remote content
16:23:22.768 SIPCONN(100000): store remote content - trying ignored
16:23:22.768 SIPCONN(100000): Trying Timer for 32000 mlsec started...
16:23:22.768: $-NET:SIP::0:0

16:23:22.848: $+NET:SIP::0:0
16:23:22.848: SIPTR: Received [0,UDP] 1185 bytes from 192.168.0.25:5160 <<<<<
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.0.25:5060;branch=z9hG4bK0091BAC2-9B63-1EA4-BB12-1900A8C0AA77-5
From: <sip:9082020078@192.168.0.25:5060>;tag=0091BAAE-9B63-1EA4-BB12-1900A8C0AA77-27
To: <sip:100000@192.168.0.25:5060>;tag=28003C73-0000-03A4-1007-52774DBAAEC6
CSeq: 1 INVITE
Call-ID: 0091BA86-9B63-1EA4-BB12-1900A8C0AA77-25@192.168.0.25
Contact: sip:Genesys@192.168.0.25:5070
Content-Length: 274
Content-Type: application/sdp
Record-Route: <sip:0x1e893b00@192.168.0.25:5160;lr;gvp.rm.datanodes=1;idtag=00000001>
X-Genesys-gsw-session-dbid: 101
X-Genesys-gsw-predictive-call: on
Min-SE: 90
X-Genesys-GVP-Session-Data: callsession=5D086E25-0000-20B6-8E4A-BC34E6B98E7B;1;0;;;;Environment;IVR_App_Default;;1;IVR_App_Default
X-Genesys-GVP-Session-ID: 5D086E25-0000-20B6-8E4A-BC34E6B98E7B;gvp.rm.datanodes=1;gvp.rm.tenant-id=1_IVR_App_Default
Session-Expires: 1800;refresher=uac
Require: timer


v=0
o=- 268435809 1 IN IP4 192.168.0.25
s=phone-call
c=IN IP4 192.168.0.25
t=0 0
m=audio 20000 RTP/AVP 101 0 8 18 3
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:0 pcmu/8000
a=rtpmap:8 pcma/8000
a=rtpmap:18 g729/8000
a=rtpmap:3 gsm/8000
a=sendrecv

16:23:22.849: SipDialog: event CALLING_RESOK, t=67, s=7, r=5, m=4c83798
16:23:22.849: CID:CUUID>0091BA86-9B63-1EA4-BB12-1900A8C0AA77-25@192.168.0.25:003633KRCGFA9EOI340AHG5AES000001:
16:23:22.849 SIPCONN(100000): HandleSipDialogEvent(CALLING_RESOK)
16:23:22.849 SIPCONN(100000): Trying Timer deleted...
16:23:22.849 SIPCONN(100000): store remote content
16:23:22.849 SIPCONN(100000): sdp state SDP_STATE_OFFER_SENT, event SDP_EVENT_SDP
16:23:22.849 SIPCONN(100000): new sdp state SDP_STATE_NULL, event SDP_EVENT_SDP
16:23:22.849 SIPCONN(100000): MakeCall: 200
16:23:22.849 SIPCONN(100000): SendAck(67)
16:23:22.849: Sending  [0,UDP] 569 bytes to 192.168.0.25:5160 >>>>>
ACK sip:Genesys@192.168.0.25:5070 SIP/2.0
From: <sip:9082020078@192.168.0.25:5060>;tag=0091BAAE-9B63-1EA4-BB12-1900A8C0AA77-27
To: <sip:100000@192.168.0.25:5060>;tag=28003C73-0000-03A4-1007-52774DBAAEC6
Call-ID: 0091BA86-9B63-1EA4-BB12-1900A8C0AA77-25@192.168.0.25
CSeq: 1 ACK
Content-Length: 0
Via: SIP/2.0/UDP 192.168.0.25:5060;branch=z9hG4bK0091BAC2-9B63-1EA4-BB12-1900A8C0AA77-6
Route: <sip:0x1e893b00@192.168.0.25:5160;lr;gvp.rm.datanodes=1;idtag=00000001>
Allow: INVITE, ACK, PRACK, CANCEL, BYE, REFER, INFO, MESSAGE, NOTIFY, OPTIONS
Max-Forwards: 70



16:23:22.849: SipDialog: event CONNECTED_SEND_ACK, t=67, s=7, r=8, m=4c83798
16:23:22.849: CID:CUUID>0091BA86-9B63-1EA4-BB12-1900A8C0AA77-25@192.168.0.25:003633KRCGFA9EOI340AHG5AES000001:
16:23:22.849 SIPCONN(100000): HandleSipDialogEvent(CONNECTED_SEND_ACK) - filtered
16:23:22.849 SIPCONN(100000): operation 0, not deleted timer removed
16:23:22.849: ERROR: 10000002, connection->GetMsmlConnectionId(msmlConnectionId), SipParty.cpp,3114
16:23:22.849: failed to create msml context
16:23:22.849: SIPTR(3): complete
16:23:22.849: SIPTR(0): Step 2 - SipTransactionMakeCall(3) complete
16:23:22.849: SIPTR(0): Begin step 3 - SipTransactionProcessMsml(4)
16:23:22.849: ERROR: 10000002, m_party->GetMsmlContext(msmlContext), SipTransactionsMsml.cpp,279
16:23:22.849: ERROR: 10000002, GetMsmlBody(m_msmlAction, request, body), SipTransactionsMsml.cpp,268
16:23:22.849: SIPTR(0): Step 3 - SipTransactionProcessMsml(4) failed
16:23:22.849: SIPTR(0): failed
16:23:22.849: SIPCM: transaction SipScenario failed
16:23:22.849: PI: 00 S[IN]D[100000]C[*D[100000]]P[-]
16:23:22.849: PI: 01 S[NN]D[9082020078]C[*D[9082020078]]P[-] - should be deleted
16:23:22.849: check linked party
16:23:22.849: SIPCM: delete party 9082020078:16777218
16:23:22.849: GetRegistration::Unable to resolve number for DN:9082020078
16:23:22.850 SIPCONN(9082020078): set monitor 4c84660, 0
16:23:22.850 SIPCONN(9082020078): DetachMediaPeer
16:23:22.850: SIPCALL(16777217): delete party '9082020078'
16:23:22.850: CALLSTATE(a:1,d:0,i:0): one party in connected state
16:23:22.851: SD: none
16:23:22.851 SIPCONN(100000): set monitor 4c836c0, 0
16:23:22.851 SIPCONN(100000): state e:1,p:1,s:0,c:0,rc:0,m:0
16:23:22.851: SipDialog: ClearCall(phone=0,state=7)
16:23:22.851: SipDialog::Terminate(state=7,reason=0)
16:23:22.851: SIPDLG[9]: register TRN[68]
16:23:22.851: Sending  [0,UDP] 490 bytes to 192.168.0.25:5160 >>>>>
BYE sip:Genesys@192.168.0.25:5070 SIP/2.0
From: <sip:9082020078@192.168.0.25:5060>;tag=0091BAAE-9B63-1EA4-BB12-1900A8C0AA77-27
To: <sip:100000@192.168.0.25:5060>;tag=28003C73-0000-03A4-1007-52774DBAAEC6
Call-ID: 0091BA86-9B63-1EA4-BB12-1900A8C0AA77-25@192.168.0.25
CSeq: 2 BYE
Content-Length: 0
Via: SIP/2.0/UDP 192.168.0.25:5060;branch=z9hG4bK0091BAC2-9B63-1EA4-BB12-1900A8C0AA77-7
Max-Forwards: 70
Route: <sip:0x1e893b00@192.168.0.25:5160;lr;gvp.rm.datanodes=1;idtag=00000001>



16:23:22.852: SipDialog: event SEND_BYE, t=68, s=8, r=9, m=4c83798
16:23:22.852: CID:CUUID>0091BA86-9B63-1EA4-BB12-1900A8C0AA77-25@192.168.0.25:003633KRCGFA9EOI340AHG5AES000001:
16:23:22.852 SIPCONN(100000): HandleSipDialogEvent(SEND_BYE) - filtered
16:23:22.852: SipDialog: set monitor 0
16:23:22.852 SIPCONN(100000): DetachMediaPeer
16:23:22.852: Adding OtherTrunkName(9082020078_Trunk): done
16:23:22.852 ClearContext: party 100000.4c822e0-4c87cd0:1
16:23:22.852 +++ CIFace::Event +++
  +++ Pre-event +++
    Type EventReleased
    Devices: <100000/100000> <-/9082020078> <-/->
    Calls: 16777217/006a02f9e3b3a001/16777217.4c87cd0/c:1/r:0 0/none
    Parties:   D100000/100000.4c822e0-4c87cd0:1/l:1/r:0/Dialing,Origination
          X9082020078/9082020078.4c81a10-4c87cd0:1/l:2/r:0/Null,Destination
          none
    Flags: divert=0 hook=1 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
  --- Pre-event ---
  +++ Released +++
     -- XAction: start 100000.4c822e0-4c87cd0:1
    SetReleased: party 100000.4c822e0-4c87cd0:1, cause Null
     -- party_info 100000.4c82080 state change: from <Connected,Dialing> to <Null>
@16:23:22.8527
  • 8.1.102.72 distribute_response: message EventReleased

   AttributeEventSequenceNumber   0000000000000078
   AttributeTimeinuSecs   852723
   AttributeTimeinSecs   1587846202 (16:23:22)
   AttributeExtensions   [37] 00 01 00 00..
      'OtherTrunkName'   '9082020078_Trunk'
   AttributeOtherDNRole   2
   AttributeOtherDN   '9082020078'
   AttributePartyUUID   '017MB5KRUKFA9EOI340AHG5AES000003'
   AttributeThisDNRole   1
   AttributeThisDN   '100000'
   AttributeDNIS   '9082020078'
   AttributeUserData   [711] 00 18 00 00..
      'GSW_PHONE'   '9082020078'
      'GSW_TZ_OFFSET'   -25200
      'GSW_CALLING_LIST'   'cltest'
      'GSW_CAMPAIGN_NAME'   'camptest'
      'InteractionType'   'Outbound'
      'InteractionSubtype'   'OutboundNew'
      'GSW_RECORD_HANDLE'   1
      'GSW_APPLICATION_ID'   142
      'GSW_CAMPAIGN_GROUP_DBID'   101
      'GSW_CALLING_LIST_DBID'   101
      'GSW_SWITCH_DBID'   101
      'GSW_CAMPAIGN_GROUP_NAME'   'camptest@ag_HR__Benefits'
      'GSW_CAMPAIGN_GROUP_DESCRIPTION'   ''
      'GSW_CHAIN_ID'   1
      'GSW_ATTEMPTS'   2
      'GSW_AGENT_ID'   ''
      'GSW_CALL_RESULT'   28
      'GSW_TZ_NAME'   'PST'
      'GSW_RECORD_URI'   'http://192.168.0.25:7021/records/1'
      'GSW_CALL_ATTEMPT_GUID'   '02ADC74RKGFA950T340AHG5AES000001'
      'GSW_CONTACT_MEDIA_TYPE'   'voice'
      'GSW_CALL_TYPE'   'REGULAR'
      'GSW_QUEUE_DBID'   106
      'GSW_SESSION_DBID'   101
   AttributeCallUUID   '003633KRCGFA9EOI340AHG5AES000001'
   AttributeConnID   006a02f9e3b3a001
   AttributeCallID   16777217
   AttributePropagatedCallType   3
   AttributeCallType   3
   AttributeCallState   0
16:23:22.852 Int 04544 Interaction message "EventReleased" generated

Offline cavagnaro

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Re: Genesys Outbound VOIP
« Reply #1 on: April 26, 2020, 06:02:39 AM »
SIP Server has msml = true?

Offline ranchristo1

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Re: Genesys Outbound VOIP
« Reply #2 on: April 26, 2020, 06:12:21 AM »
yes sip server has msml-support=true

Offline cavagnaro

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Re: Genesys Outbound VOIP
« Reply #3 on: April 26, 2020, 02:44:24 PM »
Can you share what have you configured and if you have followed the configuration guide? I know it is not the best guide...but can you try to explain so far what have you done?

Offline ranchristo1

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Re: Genesys Outbound VOIP
« Reply #4 on: April 28, 2020, 01:15:18 AM »
Yes. I have followed the Outbound Contact deployment guide. I am trying for the first time. I have created calling list, campaign and campaign group. I created a trunk group DN and pointed it to RM host and port as described in the sip server guide.

[TServer]
contact=sip:192.168.0.25:5160
cpd-capability=mediaserver
make-call-rfc-3725-flow=1
refer-enabled=false
request-uri=sip:msml@192.168.0.25:5160;media-service=cpd;gvp-tenantid=[Environment]
ring-tone-on-make-call=false
subscription-id=Environment

SIP server does not dial out and fails with this error. I am not sure what I am doing wrong.

12:06:57.728: SipDialog: event CONNECTED_SEND_ACK, t=186, s=7, r=8, m=4f410b8
12:06:57.728: CID:CUUID>000B6756-FDCB-1EA6-86A2-1900A8C0AA77-122@192.168.0.25:00A71A7TPCFAD1L2340AHG5AES000001:
12:06:57.728 SIPCONN(100000): HandleSipDialogEvent(CONNECTED_SEND_ACK) - filtered
12:06:57.728 SIPCONN(100000): operation 0, not deleted timer removed
12:06:57.728: ERROR: 10000002, connection->GetMsmlConnectionId(msmlConnectionId), SipParty.cpp,3114
12:06:57.728: failed to create msml context
12:06:57.728: SIPTR(3): complete
12:06:57.728: SIPTR(0): Step 2 - SipTransactionMakeCall(3) complete
12:06:57.728: SIPTR(0): Begin step 3 - SipTransactionProcessMsml(4)
12:06:57.728: ERROR: 10000002, m_party->GetMsmlContext(msmlContext), SipTransactionsMsml.cpp,279
12:06:57.728: ERROR: 10000002, GetMsmlBody(m_msmlAction, request, body), SipTransactionsMsml.cpp,268
12:06:57.728: SIPTR(0): Step 3 - SipTransactionProcessMsml(4) failed
12:06:57.728: SIPTR(0): failed
12:06:57.728: SIPCM: transaction SipScenario failed
12:06:57.728: PI: 00 S[IN]D[100000]C[*D[100000]]P[-]
12:06:57.728: PI: 01 S[NN]D[9082020078]C[*D[9082020078]]P[-] - should be deleted

Offline ranchristo1

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Re: Genesys Outbound VOIP
« Reply #5 on: April 29, 2020, 07:22:27 AM »
Any suggestions please? I am really stuck on this

Offline Kubig

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Re: Genesys Outbound VOIP
« Reply #6 on: April 29, 2020, 05:17:23 PM »
Did you added/created VoIP Service object (MSML) within your env?
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline ranchristo1

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Re: Genesys Outbound VOIP
« Reply #7 on: April 29, 2020, 11:19:08 PM »
Yes. I have added msml VOIP DN and inbound calls work fine and I am able to hear the music played from the mcp.

Offline cavagnaro

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Re: Genesys Outbound VOIP
« Reply #8 on: April 30, 2020, 05:10:39 AM »
Your Trunk Group DN, where is it pointing to

Offline ranchristo1

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Re: Genesys Outbound VOIP
« Reply #9 on: April 30, 2020, 06:39:25 AM »
Trunk group DN is pointed to RM ip and port.

Offline Kubig

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Re: Genesys Outbound VOIP
« Reply #10 on: April 30, 2020, 07:05:44 AM »
I suppose the issue might be caused by typo in your configuration - try to set the option like that make-call-rfc3725-flow=1 (without hyphen between rfc and 3725 as you got)
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline ranchristo1

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Re: Genesys Outbound VOIP
« Reply #11 on: April 30, 2020, 07:45:07 AM »
Thanks so much. It works now.

Offline cavagnaro

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Re: Genesys Outbound VOIP
« Reply #12 on: April 30, 2020, 09:52:33 AM »
I suppose the issue might be caused by typo in your configuration - try to set the option like that make-call-rfc3725-flow=1 (without hyphen between rfc and 3725 as you got)


Eagle eye  8)