Outbound Calling List mandatory field (record_status) not changing to Retrieved

[GenesysUser2202]

Hi,

    I manually inserted a record, loaded and started the campaign but the record_status field is not changing to Retrieved from Ready. I have an agent login and ready. Any ideas are on what could be causing this issue?

Thanks,
KA

[cavagnaro]

Check OCS logs
Validate your dialing time and time zone


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