WWE My Agents virtual AG display

[marmota]

Hi all,
using My Agents at WWE SV can see only his/her static AG - virtual AGs are not displayed in the list. Any clues how to fix?

Thanks in advance!

[Kubig]

In what part of WWE application? Try to be more specific in your issue description

[marmota]

Well, there is only one "My Agents" view at WWE - not sure how to be more specific =)

Click on Top-Right menu of WWE -> My Agents.
In My Agents view there is a drop-down list with AGs that are assigned to SV. Virtual AGs are not displayed in the list.

[cavagnaro]

You mean the groups? Or the agents?
The agents are not visible because they are built dynamically by Stat server not Cfgserver, there is like a query to be run based on your script.
If you are talking about the Groups... Maybe permissions at Cfgserver level?

Enviado de meu SM-N9600 usando o Tapatalk

[marmota]

Yep, Agent Groups. Unfortunatelly haven't found anything at configuration - digged all the docs...

These virtual groups are configured absolutely the same way as regular groups (well, except the rule how agents are included to the group) - I mean permissions etc. But regular groups are displayed, and virtual are not.

[Kubig]

What version of WWE is in use? I would recommend to use the latest version of WWE or at least version 8.5.202.50+

[marmota]

Hi! We use fresh one 8.5.202.57