Author Topic: Finding Max Skill/Proficiency Level of a Virtual Agent Group  (Read 689 times)

Offline nomster123

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Hi Guys,

I have a one to one mapping with my VAG and skill lets say VAG A is associated with Skill A. Now VAG A has 10 agents in it so when the call is targeted to that VAG A, I want to be able to find the max skill level of those 10 agents on skill A. Is it possible using IRD or custom statistic. Routing is working fine, I just need this information for some data

Offline cavagnaro

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Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
« Reply #1 on: June 25, 2020, 11:57:05 AM »
No as Skill is not an statistical object...
What you can do is maybe sub-sequential skill targets decreasing (10...9...8...) but with Wait Time = 0 so it is executed in cascade.

Offline nomster123

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Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
« Reply #2 on: June 25, 2020, 10:43:16 PM »
Thanks for the reply, no actually its not related to my routing I just want to get the max Skill level of a VAG in real time

Offline cavagnaro

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Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
« Reply #3 on: June 25, 2020, 11:33:48 PM »
 ??? ??? ???  Quite a request...
Not possible

Offline terry

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Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
« Reply #4 on: June 25, 2020, 11:38:34 PM »
Not sure, but may be (assuming skill expression in () interpreted by URS as statistic):
X= ExpandGroup['VAGA.GA']
Y= GetMaxStatData[X, '(SkillA)']


Offline cavagnaro

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Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
« Reply #5 on: June 26, 2020, 01:30:11 AM »
For what I understand he wants for CCPulse/Pulse

Offline nomster123

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Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
« Reply #6 on: June 27, 2020, 03:10:36 AM »
i want it in an IRD strategy, trying few things thanks for the help guys

Offline cavagnaro

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Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
« Reply #7 on: June 27, 2020, 11:37:27 AM »
IRD and not related to strategy....ok...
lol
You are confusing  ;D