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Author Topic: NR Reason code display at WWE  (Read 1428 times)

Offline marmota

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NR Reason code display at WWE
« on: July 24, 2020, 09:41:12 AM »
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Hi all,
can you please advise whether it is available to make NR Reason code available only for selected agents at WWE?

The issue is: we need to make different NR codes for different Agent Groups.
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Offline Tambo

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Re: NR Reason code display at WWE
« Reply #1 on: August 25, 2020, 01:34:26 PM »
best to use as list item and have it in your routing, split it out that way
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Offline marmota

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Re: NR Reason code display at WWE
« Reply #2 on: August 25, 2020, 01:50:08 PM »
Hi Tambo,
thanks for the option!

Indeed we've resolved the issue by setting list of specific NR codes to Agent Groups Application options.
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