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Offline genesysguru

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SCS gathering of host CPU and process metrics
« on: September 01, 2020, 04:53:23 PM »
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My assumption is that SCS collect hosts metrics through SNMP / XServer requests. Just looking at pros and cons of SCS integration via PSDK  versus standard SNMP integration for this.


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Offline hsujdik

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Re: SCS gathering of host CPU and process metrics
« Reply #1 on: September 02, 2020, 12:33:07 AM »
As far as I know, this is done via communication with LCA. On Windows, LCA uses WMI to gather the data, if I remember correctly. I don't know exactly how it does on Linux, though.

Edit: for a serious system-wide monitoring, I would go for SNMP, since you can go beyond monitoring just CPU and RAM
« Last Edit: September 02, 2020, 12:53:41 AM by hsujdik »
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Offline genesysguru

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Re: SCS gathering of host CPU and process metrics
« Reply #2 on: September 03, 2020, 02:03:06 PM »
Yes I agree but without asking questions about what really goes on under the hood/bonnet I would not know half of the technical stuff about Genesys Engage that I know today :-)

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Craig
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