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Author Topic: user data in CCXML  (Read 1716 times)

Offline gen_den

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user data in CCXML
« on: October 19, 2020, 04:19:50 PM »
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Hi Guys,

I have  scenario where URS sends some user data which I need to handle in CCXML.
Does anyone know how to capture the userdata in CCXML?

I tried couple of things but it didn't help.

Offline cavagnaro

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Re: user data in CCXML
« Reply #1 on: October 20, 2020, 12:04:44 AM »
CCXML is call control, no CTI available for it I think