I Suite / Oracle issue help

[Kristen]

When we try and install the Internet suite version 5.1.6 we receive a database error as follows :

Please specify the fully qualified pathnames used by oracle on the target computer of the manual setup process

We do not know why we are getting this error because it should be seeing the database. We are going over a network from one server to another that for the database.

I would appreciate any help.
Thanks,

Kristen

[Matt Lehrer]

Yeah.. Don't use Oracle...

[Jim Wacek]

What components of the ISuite are you using the Oracle DB for? I had problems connecting to a network connected MSSQL V7.0 when I was installing Contact Server. I had to move the DB to the Genesys server. I was going to try installing Contact Server on the DB Server but haven't had an opportunity to try that.

[Forum Administrator]

Have you tried installing in on the same machine?

[Jim Wacek]

Yes. We have it running on Oracle 8 x and MSSQL 7.

[Dan Percy]

What version of the Internet Suite are you running ? You need version 5.1.618 or later to run Oracle remotely.

[Kim]

Doesn't it say in the manual that SQL Server is highly recommended for the internet suite?
My company here is really worried that Genesys is slowly moving toward unifying all of their applications under a Microsoft flag.
So far, one of the really strong points about Genesys was its ability to run on nonMicrosoft platforms, but it looks like it is slowly changing. Few days ago, I have already contacted Genesys asking for more information about its thoughts on continuing to actively support nonMicrosoft platforms. So far, there were no reply. I think it would be a good idea to post the reply here!

Mark Kim
CTI System Department
SK Telecom
Seoul, Korea