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Jeffery

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Showing extension in CCP
« on: January 01, 1970, 12:00:00 AM »
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Hello,

can someone please help me with getting CCPulse to show agent's extension next to person?

Can this be done?
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Chris

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Showing extension in CCP
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Here is the registry entry:

    HKEY_CURRENT_USER\Software\GCTI\CallCenter\CUSTOM
    DEFINITION\FormatAgentInfo

    %n = Employee ID

    %F = First Name

    %f = First Name Initial

    %L = Last Name

    %l = Last Name Initial

    I don't know if there is code for the extension number, though. Maybe this is a start, though...?
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