ROuting is not playing treatment

[genesys_maddy]

I have placed a treatment on the MCP and in my URS logs i can see that while playing the treatment we're getting an error message "routing error 0051 Unsupported operation"
HERE IS PLAY TREATMENT
13:12:53.039_T_I_0075030a726c107d [14:28] TApplyTreatment (type PlayAnnouncement) is being called
request to 65332(TServer) message RequestApplyTreatment
AttributeReferenceID 4219
AttributeTreatmentParms [90] 00 01 03 00..
'PROMPT'(list) '1'(list) 'INTERRUPTABLE' 0
                        'TEXT' 'treatments/TG.wav'
AttributeTreatmentType 7 (TreatmentPlayAnnouncement)
AttributeConnID 0075030a726c107d
AttributeThisDN '0449'
..sent to URS:4605(fd=916)
    _B_I_0075030a726c107d [14:28] treatment===========>TREATMENT_REQUEST
    _B_I_0075030a726c107d [07:1c] call states: s=0 d=0 t=2
13:12:53.039_A_I_0075030a726c107d [0E:0c] ----------->TMESSAGE
13:12:53.039_I_I_0075030a726c107d [09:04] <<<<<<<<<<<<suspend interp(WAIT_PLAY_TREATMENT), func:TreatmentPlayAnnouncement timers:00000
received from 65200(FTW_SipServer_Q1)IL3TLIVRSIP01:3000(fd=) message EventRemoteConnectionSuccess
AttributeReferenceID 4214
AttributeConnID 0075030a726c107d
AttributeThisDN '0449'
AttributeTimeinSecs 1605636773 (13:12:53)
AttributeTimeinuSecs 112372
AttributeEventSequenceNumber 000000000000518e
received from 65332(TServer)URS:4605(fd=) message EventAttachedDataChanged(refid=4215)
13:12:53.055_T_I_0075030a726c107d [14:32] EventAttachedDataChanged is received for ts TServer[TServer] (thisdn=0449, refid=4215)
received from 65332(TServer)URS:4605(fd=) message EventAttachedDataChanged(refid=4216)
13:12:53.055_T_I_0075030a726c107d [14:32] EventAttachedDataChanged is received for ts TServer[TServer] (thisdn=0449, refid=4216)
received from 65332(TServer)URS:4605(fd=) message EventAttachedDataChanged(refid=4217)
13:12:53.055_T_I_0075030a726c107d [14:32] EventAttachedDataChanged is received for ts TServer[TServer] (thisdn=0449, refid=4217)
received from 65332(TServer)URS:4605(fd=) message EventAttachedDataChanged(refid=4218)
13:12:53.055_T_I_0075030a726c107d [14:32] EventAttachedDataChanged is received for ts TServer[TServer] (thisdn=0449, refid=4218)
received from 65332(TServer)URS:4605(fd=) message EventError
(Unsupported operation)
AttributeErrorMessage 'Unsupported operation'
AttributeReferenceID 4219
AttributeThisDN '0449'
AttributeConnID 0075030a726c107d
AttributeCallID 10785
AttributeErrorCode 51
AttributeTimeinSecs 1605636773 (13:12:53)
AttributeTimeinuSecs 50000
AttributeEventSequenceNumber 000000000000700b
13:12:53.055_T_E_ [14:0c] EventError is received for ts TServer[TServer] - Unsupported operation
13:12:53.055_A_E_0075030a726c107d [14:32] <-----------ERROR
13:12:53.055 Std 21003 interaction 0075030a726c107d routing error 0051 Unsupported operation
    _B_I_0075030a726c107d [07:1b] treatment not applied===========>TREATMENT_NONE
13:12:53.055 Int 21002 interaction 0075030a726c107d mandatory treatment PlayAnnouncement fails

[cavagnaro]

Which TServer is this? Sip server, right?
Can you post a screenshot of your IRD object?



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[genesys_maddy]

It's not a SIP server. It's a TServer. IRD object is simply an Play announcement block.

[cavagnaro]

Then read your TServer treatments documentation. See which options your pbx supports

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