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Offline Janis

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Genesys Interaction Analytics - getting email and chat interactions from UCS
« on: August 12, 2021, 08:37:00 AM »
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Hi,

Have you experience with the text interactions in Genesys Interaction Analytics? How do you get the files to place into Speech Miner input folder?

Janis
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Offline Janis

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Re: Genesys Interaction Analytics - getting email and chat interactions from UCS
« Reply #1 on: August 16, 2021, 01:20:24 PM »
It can be done by paid software called UConnector (not the UC Connector !). It is made by Professional Services.
« Last Edit: August 16, 2021, 01:23:31 PM by Janis »
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