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Offline Learning_Basics

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Advanced Routing Strategy with Genesys Cloud
« on: April 05, 2022, 08:56:19 AM »
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Hi, I am learning Genesys Cloud right now, and I have trouble migrating my knowledge from IRD to it.

I am now playing with the Script Editor; however, it is not as visually sppealing or intuitive as what I saw during the training. Can someone please show me some of their own “strategies” / scripts so that I can understand what I am doing wrong?

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Offline cavagnaro

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Re: Advanced Routing Strategy with Genesys Cloud
« Reply #1 on: April 05, 2022, 12:19:47 PM »
Maybe share what you are exactly having difficult with so someone can help you with
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Offline genesysguru

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Re: Advanced Routing Strategy with Genesys Cloud
« Reply #2 on: April 05, 2022, 01:02:36 PM »
Which Cloud - PureCloud or Multicloud e.g. Architect or Designer flows?
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