Functionality of v 7

[Phil]

Is there anywhere I can get some documentation which highlights the differences between version 6.5 and version 7 ?

I have tried the Genesys website, no luck there!

[Z]

What solution do you mean.
Basic ConfigServer improved and extended,
Management Layer corrected
Routing and ICS some very new look

at url:
http://www.genesyslab.com/contact_center/products/CIMp.asp
check left frame:
"Download Genesys Customer Interaction Management Platform Brochure"
link is:
http://genesyslab.com/public/retrieve/default.asp?item=A6C51F765D349BF2D9B0175495D00F6E&view=item&fzip=false&AutoForward=http://www.genesyslab.com/contact_center/products/CIMp.asp?item=A6C51F765D349BF2D9B0175495D00F6E