Hello,
After restarting the server where an IP communication server is installed, we see that the watchdog cannot start the IPCS.
The error we see seems to indicate that it cannot decrypt the license.
Has anyone had a similar problem?
We have already validated that the license is the same as seen in the EMPS.
Nothing has been changed on the platform for at least 4 years.
I share the exact error that the POPGateway log returns:
[2022/04/28 22:55:23.143] 1F74 <<< DebugLog Start, pid=2128, ModuleVersions=POPGateway.exe: 7.6.460.05;SHSMP.DLL: 9.00.56;cnace54.dll: 5.4;CnInet.dll: 7.6.460.04;Logger.dll: 7.6.460.04;HuntListMgr.dll: 7.6.460.04;SSLEAY32.dll: ;LIBEAY32.dll: ;VXML.dll: 7.6.460.05;js32.dll: ;libnspr4.dll: 4.3;xerces-c_2_7.dll: 2, 7, 0;icuuc28.dll: 2, 8, 0, 0;icudt28l.dll: 2, 8, 0, 0;WatchDogPS.dll: 7.6.460.04;, Hostname=srccpw010p000, HostIP=172.12.42.10, maxsize=262144 >>>
[2022/04/28 22:55:23.143] 1F74 <<< Adding log flags >>> *:0x3
[2022/04/28 22:55:23.237] 1F74 TelephonyGlobalData.cpp:1919 C=10:L=1:U=0 [b]Licensed channel decryption failed. error str: decoded data = àmþRx•‹²úÅ
Ï, length = 13[/b]
[2022/04/28 22:55:23.237] 1F74 TelephonyGlobalData.cpp:1920 C=10:L=1:U=0 [b]Parameter not present in config/ini file ("LicensedChannels")[/b].
[2022/04/28 22:55:23.737] 1F74 WorkerThread.h:336 C=1:L=2:U=2 Thread [1984] did not exit, object being destroyed! Derived class info [WorkerThread base class]
[2022/04/28 22:55:23.737] 1F74 CPOPGateway.cpp:569 C=8:L=1:U=0:D=E_8_159 Caught exception from makePopController: type = 7, error = Parameter not present in config/ini file ("LicensedChannels").
[2022/04/28 22:55:23.737] 1254 <<< DebugLog destructing >>>
Thank you.
Best regards.
