WDE and Citrix

[efrainclg95]

Dear experts;

I wanted to ask for your opinion or advice regarding Citrix virtual desktops, it happens that we have problems since 30% of agents in a contact center have problems with WDE, the audio stops misconfiguring windows, the advisors do not listen well or not They manage to be heard by customers.

Is there a patch or configuration by chance for such a case, did it ever happen to them???

I stay tuned, thanks