BYOC Cloud public SIP IP addresses

[aflores]

Hello hope all you are fine.

Configuring a SIP comunication from GEN to a Carrier in Mexico (TotalPlay)

The carrier receive the conection but with diferent IP Address as have to be so, this IP adrdresses are not allow to connect.

What I mean is GEN Session Description Protocol provide media IP addresses are different from the signaling IP addresses.

The signaling IP addresses provided to the Carrier are:

- 52.203.12.137 lb01.voice.use1.pure.cloud
- 54.82.241.192 lb02.voice.use1.pure.cloud
- 54.82.241.68 lb03.voice.use1.pure.cloud
- 54.82.188.43 lb04.voice.use1.pure.cloud

But whemn making a call the carrier receive another IP addres.

Does anyone know how to solve this issue?

Regards.

AFlores