Is there to modify existing Genesys Cloud phone or is there an alternative?

[Sodftphone Maniac]

Hi,

there are some features that I would like to add to Genesys Cloud softphone. I cannot figure a way to modify it. Is it even possible? If not, are there any alternatives to developing it from scratch?

Thank you!

[cavagnaro]

Features? Like?
You can use a third party one

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