URS 8.1.4 SipServer 8.1.1
I noticed many calls that show the message HISTORY ( Dropped ) in the logs when they are already routed to an Agent (using WDE). Where should I check, for troubleshooting?
12:07:48.789_T_I_006d0357ccb5d47f [14:0c] EventTreatmentApplied is received for ts sipserver[SERVERNAME] (thisdn=[DNUMBER])
_B_I_006d0357ccb5d47f [14:21] treatment applied===========>TREATMENT_APPLIED
_B_I_006d0357ccb5d47f [14:21] call states: s=7 d=5 t=3
12:07:48.789_M_I_006d0357ccb5d47f [10:1f] pulse for one call
12:07:48.828_G_I_ [01:0b] look for hanged interactions: 85 at all now (1 cpu, -1 ntfs, 4 wfnc, [603 2004 0] evs, 35 rr)
_G_W_006d0357ccb5d42e [01:0b] call waits too long (111 sec)
12:07:48.828 Std 21007 Attention! interaction 006d0357ccb5d42e is removed without processing
12:07:48.828_I_I_006d0357ccb5d42e [01:08] call (2573808-4454cd0) deleting truly
006d0357ccb5d42e, 08/31/23@12:07:48.828, 10265(sipserver) -> @ [dropped dumb 3 0 0 0], tms: 111655= (N)111655 + (T)0 + (X)0 + (S)0 + (W)0 + (F)0 + (R)0, trg:
CALL (006d0357ccb5d42e) HISTORY ( Dropped ):
_G_W_006d0357ccb5d338 [01:0b] call waits too long (109 sec)
12:07:48.828 Std 21007 Attention! interaction 006d0357ccb5d338 is removed without processing
12:07:48.828_I_I_006d0357ccb5d338 [01:08] call (2573809-5c3b408) deleting truly
006d0357ccb5d338, 08/31/23@12:07:48.829, 10169(sipserver) -> @ [dropped dumb 4 0 0 0], tms: 109681= (N)109681 + (T)0 + (X)0 + (S)0 + (W)0 + (F)0 + (R)0, trg:
CALL (006d0357ccb5d338) HISTORY ( Dropped ):
_G_W_006d0357ccb5d31c [01:0b] call waits too long (99 sec)
12:07:48.829 Std 21007 Attention! interaction 006d0357ccb5d31c is removed without processing
12:07:48.829_I_I_006d0357ccb5d31c [01:08] call (2573822-4270510) deleting truly
006d0357ccb5d31c, 08/31/23@12:07:48.829, 10118(sipserver) -> @ [dropped dumb 3 0 0 0], tms: 99419= (N)99419 + (T)0 + (X)0 + (S)0 + (W)0 + (F)0 + (R)0, trg:
CALL (006d0357ccb5d31c) HISTORY ( Dropped ):
_G_W_006d0357ccb5d362 [01:0b] call waits too long (74 sec)
12:07:48.829 Std 21007 Attention! interaction 006d0357ccb5d362 is removed without processing
12:07:48.829_I_I_006d0357ccb5d362 [01:08] call (2573839-5c43278) deleting truly
006d0357ccb5d362, 08/31/23@12:07:48.829, 10219(sipserver) -> @ [dropped dumb 4 0 0 0], tms: 74633= (N)74633 + (T)0 + (X)0 + (S)0 + (W)0 + (F)0 + (R)0, trg:
CALL (006d0357ccb5d362) HISTORY ( Dropped ):
12:07:48.829_G_I_ [01:0b] there are 81 calls in progress now
Regards,
Gef
