record schedule(Genesys cloud)

[Gautham]

Dear all,

I am creating a callback campaign for missed calls. The recording is getting inserted to list successfully using trigger. As per requirement i have to callback the customer after 30 min from the time of record creation. I have created a column in list where i am inserting the time.

How i can create 30 min delay in dialing for each record? please help

[Danielpoope]

I believe that the integration of Genesys CTI with emerging AI technologies has the potential to revolutionize customer service. But what if we fully automated the decision-making process in customer interactions? Would we sacrifice the human touch for efficiency, or could AI enhance the customer experience in ways we haven't yet imagined?