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Author Topic: IRD Routing Calls to Next Available Agent  (Read 3089 times)

Tony Tillyer

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IRD Routing Calls to Next Available Agent
« on: January 01, 1970, 12:00:00 AM »
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With Vic's permission:

An explaination of how to...

Add a Strategy to your Target Group Route Point, to deliver an Inbound Call to the Next Available Agent, based on their Time in Ready State:

See here for a solution:

http://finance.groups.yahoo.com/group/GenesysCTI