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Author Topic: Statistis Report IVR  (Read 2825 times)

Bonti

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Statistis Report IVR
« on: January 01, 1970, 12:00:00 AM »
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Dear All,

I'm newbie in genesys environment, fyi currently my sistem using Genesys System (Inbound and Outbound) and Periphonics IVR. I want to know how to Create Statistic IVR ini genesys sytem witha purpose to collect : Sum of Total Call in IVR, Abandoned in IVR and Menu in IVR.

Please advice.

Thanks